Manuka Hillwood Hotel in Nuwara Eliya
✅ Staff described as 'really heart welcoming' and made guests feel at home ✅ Good breakfast and dinners noted by some guests ✅ Rooms have hot water and acceptable comfort levels ❌ Multiple guests criticized the food quality, calling dinners 'not fit for humans' and buffet 'rubbish' ❌ Service during meals was considered poor, with one guest calling it 'worst service' ❌ Food prices are seen as expensive relative to quality, including local dishes like chicken fried rice ❌ Some guests found service in general needing improvement
Rooms and prices
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Description
Manuka Hillwood Hotel in Nuwara Eliya offers a range of room types including Bed in Dorm, Deluxe room, Deluxe Triple room, Deluxe Family room, and Deluxe Double room. The hotel rates highly overall with a rating of 9.8/10, though individual category ratings such as cleanliness (7.7/10) and price (7.6/10) are more moderate. Guests will find services like a garden, terrace, lift, bar, and free parking available on site. Though pets are listed as allowed in services, the hotel policy explicitly prohibits pets. Breakfast is served, but it requires additional fees paid directly at the property. The staff has been described as heartwarming by some guests, contributing to a welcoming atmosphere. However, several reviews highlight issues with food quality and service, particularly regarding dinners and buffet options, which some found disappointing and overpriced. The hotel requires a deposit of US$50 and accepts major credit cards for payment.
Location
Manuka Hillwood Hotel is located at 37 Unique View Road in Nuwara Eliya, Sri Lanka. It is approximately 43 kilometers from Polgolla Reservoir airport (KDZ). Nearby dining options include the Cafe «Janmik Holiday Resort» just 99 meters away, the Restaurant «Peoples Bank junior Holiday Home» at 112 meters, and the Nescafe hut at 293 meters, which has a modest rating of 6/10. The hotel’s location scores 8.1/10 for convenience, making it accessible to local amenities and attractions within the city.
Tips
- Be cautious when ordering main meals at the hotel restaurant as guests have reported poor food quality and high prices.
- Consider trying nearby cafes like Janmik Holiday Resort or Peoples Bank junior Holiday Home for alternative dining options.
- Remember that pets are not allowed despite the confusing service listing.
- Also, prepare to pay a US$50 deposit upon arrival.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds are not included in the total price. For details, please contact the hotel.
- Breakfast: Breakfast is available at the hotel. Please contact the hotel for details. Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of US$50.00 is charged.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 13:00-23:30. Check out time: 05:00-11:30.
Services and facilities
- Garden
- Terrace
- Outdoor furniture
- No elevators
- Reception desk
- Breakfast
- Barbecue grill(s)
- Barbeque
- Free parking
- Pets Not Allowed
Hotel view
Video: 🇱🇰 Our room at Manuka Hillwood Hotel. Nuwara Eliya, Sri Lanka
Map
Reviews
Food is not good. I had a chicken fried rice. Which was the cheeper on the menu. (But still expensive for a local guests) it tastes terrible.
Location is good.
Service has to be improved.
Room rate is acceptable.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Manuka Hillwood Hotel
What types of rooms does Manuka Hillwood Hotel offer?
The hotel offers Bed in Dorm, Deluxe room, Deluxe Triple room, Deluxe Family room, and Deluxe Double room.
Are pets allowed at Manuka Hillwood Hotel?
Despite 'Pets allowed' listed in services, the hotel policy states that pets are not allowed.
Is breakfast included in the room rate?
Breakfast is available but requires an additional fee paid at the property.
How far is the nearest airport from the hotel?
The nearest airport, Polgolla Reservoir (KDZ), is approximately 43 kilometers away.
Does the hotel provide parking facilities?
Yes, free parking is available at the hotel.
