Yadis Hammamet Club in Hammamet

Very bad experience at Yadis Hammamet. We had fully paid in advance for a one-week stay, but the hotel did not respect its commitment. Instead of keeping the room we had reserved and paid for, they decided to resell it. On top of that, the staff was very rude and unpleasant with us. This is unacceptable and highly unprofessional. No respect for the customer, no transparency in their management, and a very disappointing experience overall. I definitely do not recommend this hotel.

Hotel Stay Review – August 9 to 15, 2025 We visited this hotel three years ago and had a much better experience back then. Unfortunately, this time the stay was disappointing and did not meet expectations. We booked 3 rooms (2 guests per room) plus an additional guest for a couple of days, paying almost £2400 for an all-inclusive stay. Service & Treatment We noticed a clear difference in treatment between Arabic guests and non-Arabic guests. Staff appeared more hospitable and attentive to non-Arabic guests, who received benefits we did not. At times, our requests were ignored by some staff members. The beach attendant who organizes the seating under the umbrellas would immediately prepare chairs and deck chairs for non-Arabic visitors, but if you were Arabic, he would ignore you until you asked multiple times — and even then, he would only assist after serving non-Arabic guests first. At the beach bar, when we asked for soft drinks, the staff member refused, claiming he served only alcoholic drinks there. However, this was not true — we saw him serving soft drinks to foreign (non-Arabic) guests. Food & Drinks Coffee was of very poor quality. Tea was essentially hot water with mint — not good. Juices were low quality. Food variety existed but most dishes were not tasty. Same salads served every single day for a week. Some dishes were not fresh or well-prepared. Plates in the service room and restaurant were often dirty — we had to check each one before use. The restaurant cleaning staff were polite and tried their best, but hygiene still fell short. Cleanliness & Maintenance Room cleaning was insufficient — dust everywhere, likely due to too few cleaning staff. The tools and equipment in the rooms were old and had visible stains. Bathroom towels were stained, in some cases not properly clean, and very old — yellowed from overuse and excessive chlorine. Common bathroom in the reception was often out of order and dirty. Diffuser and tools in public areas were not working. The lift was not functioning correctly, and there was no electrical certification plate showing the last or next verification date, which is a legal requirement in Tunisia. The entrance area had multiple spider nests. Entertainment & Staff Conduct Animation team was unprofessional, often harassing foreign guests (particularly young women), and the activities were boring. Language skills among the entertainment staff were poor, making activities less engaging. Covered pool lifeguards were polite, professional, and stood out positively compared to others. Overall This hotel has declined significantly compared to our previous visit. While a few staff members were kind and tried their best, overall service, cleanliness, food quality, and maintenance were well below the standard expected for the price paid., I would strongly recommend looking at other hotels that offer better value and hospitality.