This was our second stay at Lumos Deluxe, as we visited last year and really enjoyed it — that’s why we decided to come back. Unfortunately, this time our experience wasn’t nearly as good.

The biggest disappointment was the housekeeping. The room was often left dirty, and even when we left a tip, all they did was make the bed — nothing else was properly cleaned. We had a jacuzzi in the room, which was a nice upgrade, but it was dirty as well. Even after asking several times for it to be cleaned, it never really was.

Food-wise, I’d give it a 4 out of 5. It was okay, but more repetitive and not as good as last year. The à la carte restaurant, however, was a disaster — we waited around 15 minutes just to get water, and the staff rushed to clear plates before we were even done eating. The fish was full of bones (which shouldn’t happen with white fish), and the food overall was pretty bad, though the presentation looked fine.

Entertainment was one of the better parts — the shows this year were more varied and interesting, and the animation team did a good job keeping guests entertained.

Service overall felt worse than before. The staff didn’t seem as friendly or smiling as last year, and the cocktails were disappointing. Also, it sometimes felt like the hotel catered mainly to Russian-speaking guests, and English wasn’t used much, which made it harder for others to communicate comfortably.

Overall, if last year was a solid 5-star experience, this one barely reaches 3. It’s a shame, because we really liked this place before, but sadly, we’re not sure we’d return again.