ARİA RİVA HOTEL in Alanya

The Worst Hotel Experience of My Life – Avoid at All Costs!

I don’t even know where to start with this disaster of a “hotel.” I paid nearly 800 euros for 5 nights expecting a comfortable stay in Alanya, but instead I got nothing short of a nightmare.
• Noise: Forget about sleeping. The rooms are absolutely not soundproof. All night long you hear traffic, loud parties, and shouting. It’s like sleeping in the middle of a highway nightclub.
• Room condition: No blackout curtains, so the sunlight blasts into your face from sunrise. Their solution when I complained? They literally hung a dirty white cloth over the existing white curtain. Disgusting and ridiculous. The bed sheet was torn, the blanket was as thin as a towel, and the towels themselves were already fraying at the edges like rags. The room was dusty, dirty, and the toilet was never cleaned properly by “room service.”
• Comfort: The air conditioning is either an arctic freezer or suffocatingly hot – no in-between. Hot water disappears mid-shower. Absolutely unacceptable.
• Breakfast: Horrible. Flies buzzing all over the vegetables and fruits, and a coffee machine that clearly hasn’t been cleaned in ages. I couldn’t eat in peace.
• Staff & Management: Unprofessional unprofessional!! When I politely asked for at least a proper blackout curtain, I was told “the hotel comes like this.” When I asked if they could offer any form of compensation (even just a discount on the airport ride after all the problems), the receptionist snapped at me, saying, “I don’t take your money and put it in my pocket, so I can’t take it out for you.” I tried to explain that I wasn’t blaming her personally and suggested she talk to her manager, but it didn’t matter – no effort, no empathy, no professionalism.

In short: this hotel is a scam and a disgrace. I came to Alanya to relax, and instead I left angry, exhausted, and feeling ripped off. For the price I paid, I could have stayed somewhere infinitely better.

Do yourself a favor: DO NOT book this hotel. Unless you enjoy sleepless nights, filthy rooms, terrible food, and staff who couldn’t care less about your experience, stay far away.

I was just verbally assaulted by the male desk clerk! Saturday Nov. 22 Aprox. 8 pm
I get on the lift he holds the door from closing he rudely said “ who are you? I’ve never seen you before” “ what room are you in”? I said I’m on the 6th floor and showed him my key and said your welcome to follow me to my room….”he said you aren’t going anywhere! You come with me” I said
As a paying guest at this hotel, staying in your premium room, I’ve never been so disrespected in my life! I told him to get out of my face and let me go to my room! At first he refused and after I called him a few voice names, he relented.
He should be fired! …. No guest should ever be treated in this manner…. He should not be working here….. PERIOD!!!!
I want something done about this