Sheraton Istanbul Esenyurt in Istanbul
✅ Multiple guests praised the hotel for its cleanliness and high standard of service, with several recommending the property based on repeated stays. ✅ Reception staff members such as TUTKU and Cem received special commendations for their friendliness, helpfulness, and local knowledge. ✅ Guests appreciated the quiet environment and proximity to business locations like Coza Park. ❌ Some reviewers reported inconsistent service quality, including unfriendly reception staff and unclear breakfast policies that caused confusion. ❌ One guest experienced a booking issue where a paid sofa bed was not provided, highlighting a problem with room allocation management. ❌ The hotel’s distance from Istanbul’s downtown area and traffic congestion were noted as drawbacks by some guests.
Rooms and prices
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Description
Sheraton Istanbul Esenyurt is a 5-star hotel located in a 45-story building featuring 269 rooms that offer city views. The hotel provides a variety of accommodations including Deluxe Double rooms, Executive Club rooms, and suites with modern amenities. Guests can enjoy a heated indoor pool, a spa and wellness center with sauna and massage services, and fitness facilities including a tennis court. Dining options include a restaurant and a bar on-site. The hotel offers 24-hour front desk service, currency exchange, free parking, and WiFi throughout the property. Business travelers will find meeting and banquet facilities available. The hotel was rated highly for cleanliness, amenities, location, and service, scoring 9 out of 10 in each category. Check-in is from 15:00 and check-out until 12:00. Pets are allowed upon request with a daily fee. Additional conveniences include laundry, dry cleaning, and concierge services.
Location
Sheraton Istanbul Esenyurt is situated in the Koza Mahallesi neighborhood of Istanbul, approximately 15 km from Ataturk Airport. The hotel is 27 km from major historical sites such as the Grand Bazaar, Topkapi Palace, Basilica Cistern, and Hagia Sophia. Nearby dining options include Bilakis Makarna, Arby's, and Bereket Doner, all within 250 meters. The property is close to Coza Park and offers easy access to local attractions like the spa and fitness center within the hotel. Although the hotel is somewhat distant from Istanbul’s downtown area, guests can expect a quiet location suitable for business trips and leisure.
Tips
- If you plan to have breakfast, be prepared to pay separately and clarify any policies at check-in to avoid confusion.
- Request confirmation of your room type, especially if you have specific needs like a sofa bed, to ensure your booking is honored.
- Allow extra time for travel to the city center due to traffic congestion.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Western, American, Continental, Gluten-free, Halal, Italian, Kosher, Vegan, Vegetarian Buffet [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of TRY 9,384.33 (approx. US$196.63) is charged.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: TRY 5,000.00 (approx. US$104.77) per pet per day
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa, UnionPay, JSB, DinersClub
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Computer
- 24-hour reception
- Elevator/lift
- Currency exchange
- Security guard
- Newspapers
- Television in lobby
- Early check-in
- Late check-out
- Design hotel
- Doorman
- Fire Extinguisher
- Smoking Allowed
- Upper floors accessible by elevator
- Electric car charging
- Non-smoking rooms
- Room service
- Fridge
- Smoking allowed in bedrooms
- Family room
- TV
- Minibar
- Bathrobe
- Safe (in room)
- Toiletries
- Accessibility features
- Wheelchair access to restaurant
- Wheelchair access to bar
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Free Wi-Fi
- Free internet
- Airport transportation
- German
- Russian
- English
- Entertainment
- Museum
- Parking
- Swimming pool
- Indoor Pool
- Beach/pool towels
- Heated swimming pool
- Business center
- Photocopy machines
- Event facilities
- Conference Hall
- Table Tennis
- Tennis court
- Fitness facilities
- Gym
- Massage
- Health club
- Steam room
- Beauty services
- Sauna
- Spa
- Hammam
- First Aid Kit
- Family/Kid Friendly
- Pets allowed
The nearest beach is located on the distance of 7370 m. It takes 111 minute To the beach!
The distance to the sea is 7290 meters
Video: Sheraton Istanbul Esenyurt opened its doors, awaiting you!
Map
Reviews
Some of the reception staff spoke in an unfriendly or slightly rude way, which was uncomfortable. Also, during breakfast, there was confusion and unnecessary checking. At first, no one checked anything, then later we were told we couldn’t eat without payment, which was not clearly explained before.
Since I have been a customer for a long time, I expected a better level of service. Unfortunately, it felt like the service quality has dropped.
This inconsistency and lack of clear communication made the experience stressful and disappointing. I hope the management improves staff communication and overall service quality.
Staffs were good though
TUTKU was not only friendly and approachable but also incredibly knowledgeable about the area. She provided excellent recommendations for local attractions and dining options, ensuring I didn’t miss out on anything. Her attention to detail and willingness to go the extra mile truly made my experience memorable.
If you're looking for exceptional service during your stay, TUTKU is the person to see! Thank you for making my visit so wonderful!
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Sheraton Istanbul Esenyurt
What room types are available at Sheraton Istanbul Esenyurt?
The hotel offers Deluxe Double room with city view, Executive Club Double room with city view, Executive Corner Club Double room with city view, Premium Corner Double room with city view, and Executive Club Double Suite with city view.
Is breakfast included with the room rate at the Sheraton Istanbul Esenyurt?
Breakfast is served as a buffet from 07:00 to 11:00 daily, offering Western, American, Continental, Gluten-free, Halal, Italian, Kosher, Vegan, and Vegetarian options. Breakfast fees are not included in the room rate and must be paid at the hotel.
Are pets allowed at Sheraton Istanbul Esenyurt?
Yes, pets such as dogs and cats are allowed on request with a daily fee of approximately US$111.87 per pet. Service animals are also allowed upon request.
What are the check-in and check-out times at this hotel?
Check-in starts at 15:00 and check-out is until 12:00.
How far is Sheraton Istanbul Esenyurt from Istanbul's major historical attractions?
The hotel is about 27 km from the Grand Bazaar, Topkapi Palace, Basilica Cistern, and Hagia Sophia.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 104 USD The best time to book is August 5, with rates starting from 90 USD