Luna Vista Belek in Belek

I rarely leave hotel reviews, however, after some of my belongings were stolen and experiencing some of the worst customer service, I felt inclined to do so.
On check in I gave my name, the receptionist didn’t utter a word, a short time later I was handed my key card and a photocopied information sheet which was so faded I could barely read parts, I was pointed to the lift and told my room was on the 4th floor, then he walked away.
Some basic information and layout of the hotel would have been helpful.
The room was dated, wallpaper missing bits that had been ripped and not replaced, carpet not hoovered, I think Stevie wonder fitted the bathroom due to the uneven tiles and sloppiness of the grout everywhere.
Towels and bed linen were clean, although the bed was rock hard.
On arrival my fridge was stocked with 3 bottles of fizzy drinks, this was never topped up thereafter.
I did order a sea view room, what I got was a view of the back end of a nicer hotel opposite with a small sea partially visible through a gap.
The food is just bland and completely tasteless, the drinks are served in paper cups which become soft and awkward to hold after a few minutes.
The pool and pool area was nice and well maintained.
The staff at the pool bar are the most miserable people I’ve ever encountered, a smile or a courteous greeting was never to be found.

I was to be collected by transfer on my final day at 3:30, as check out is 12pm, I asked for a late check out, I was told this would be €30, a bit steep but I paid.
When I returned to my room at 2:15 to shower and pack, I was met with two housekeepers servicing my room, they looked perplexed that I was there.
I quickly noticed most of my belongings were not there, I gathered that they had not been informed of my late check out and tried to explain this to them, despite my best hand gesturing the language barrier prevented the message getting across.
After some time and with the help of Google translate they understood and my things began to reappear from the corridor back to my room.
After showering I then noticed my expensive trainers, electric toothbrush and a few small toiletries were still missing, so I found the ladies and asked where my belongings were, they just continually shrugged their shoulders then ignored me and continued to work.
I found another housekeeper and explained the situation, she was helpful and 20 minutes later my trainers returned.
I checked out and explained what had happens to the receptionist, he told me to have a seat and he’d get the items returned to me.
I sat there for 40 minutes, occasionally chasing him and being fobbed off with “soon” each time, until my transfer arrived and I left.
I could have dealt with the dated appearance and bland food if the customer service was there, but all the staff were just appalling when it came to customer care.
I’ve been all over the world staying in hundreds of hotels, but this place is officially the worst! Avoid like the plague!!

If the is a Five Star hotel, then I’m the love child of Winston Churchill and Whoopi Goldberg. It’s barely Three Star. Filthy shabby rooms, prison slop for food, the drinks (either hot or cold) are awful. Rude ignorant staff (don’t expect them to understand any English) and management who are utterly useless and don’t give a damn. This is quite simply a disgraceful excuse for a hotel. Whoever gave it a Five Star rating had clearly spent the night before snorting a suitcase full of coke.

The dirtiest, unhealthiest hotel I have ever been in. Our bathroom was like walking into a scrapyard The staff do not care and are so ignorant. If you are British you will have trouble with food. Sickness is rife. Where did this place get a 5 star rating from, it struggles to get 1 star. The sea and sun was the ONLY good thing and that was free. Whichever holiday company is selling this hotel should be ashamed of taking people's money, and get their searchers to review it before many more people have the nightmare we suffered. But do the holiday companies really care?

The most dirty and must terrible experience on our life, staff didn’t speak English , didn’t help only try to charge extra for each option, lied when arrive on location like we has only booked for 2 people room but we has a proof (printed) where is noted we are pay for large family room extra from Love Holidays UK( don’t trust in them) fly and transfer was brilliant but about the hotel is catastrophe Love Holidays didn’t check hotel and I don’t know why the didn’t do it . We are find in first room in toilet and room poo , braking bathroom , dirty shower, iron on the floor, wet and mushroom on the wall, most terrifying experience. Please don’t wasting you’re time and don’t lose you’re money!!!!When we asking to change room the ask extra charge for us, the same they refuse to call manager or make a refund , when finally they agree to change a room we are not end with surprise , room was have a guest the best bigger bug which we are seen in our life.

You will be scammed at this hotel. Got 2 rooms that were on lower ground floor and they were reeking of urine and faeces. Had to pay 100 euros for 2 new rooms (50 euro each). Learned from others there that they went through thr exact same issue, having to fork out 50 euro for new room. TOTAL SCAM OPERATION. The food is always undercooked. My wife is vegetarian and one night tried their potato soup. She discovered salami in it. She then tried the vegetable soup and found chicken in it. Had diarrhoea on several occasions. The drinks are diluted and taste off. There is very poor communication with the bar staff and they often give the wrong drink. I have been to Turkey many times and this is the worst hotel. Avoid.

This is NOT a 5-star hotel! This is not even a 1-star hotel! Do not be fooled by the affordable price for a "5-star" vacation in an otherwise expensive Belek region! Keep away! You have been warned!

This has been the worst experience I’ve ever had! We were initially given a room on the west side of the hotel, and the smell was unbearable due to the septic tanks located right outside. As soon as we entered, we were hit with a disgusting odor of sewage and mold. The air conditioning was covered in mold and hadn’t been serviced in ages. After our first complaint, the staff promised to clean the room thoroughly, but no one ever came. Following our second complaint, and after some help from a local contact, we were moved to a room on the east side. While the smell issue was resolved, other problems persisted. The east side rooms face a neighboring hotel with a summer kitchen that starts operating around 3 a.m., causing loud noises and conversations, sometimes even arguments.

The hotel restaurant is filthy and serves the same bland food every day. If you aren’t among the first to get there, you’ll likely miss out on most of the food.

The sunbeds are constantly “reserved” by people who either don’t show up until the afternoon or never show up at all, and the staff does nothing to address this. I even spoke with the owner, a man named Hussein, and his “right-hand” person, who both promised to fix the issue within minutes—yet, unsurprisingly, nothing was done.

Any complaints made at the reception are passed on to “guest relations,” managed by a Russian woman who, frankly, does absolutely nothing.

I believe that a picture says a thousand words - so judge yourself!

I do not recommend going to this hotel. The first bad thing was the room, as I opened the door and entered the room, a strong smell of mold hit me, and the ceiling was full of mold. The balcony wasn't cleaned on my entire stay. In the bathroom, the toilet lid was stained with yellow color, you know from what. This hotel has a big problem at the restaurant, it is small and because of this it is always formed crowded food. Stay for 20 minutes to fill a plate with meat, garnish and a salad... They also don't have what you want to drink at the bar. For example at the bar at the restaurant did not have pepsi max at all on any day out of 8, on the last day at dinner they did not have beer, and the coffee machine did not work, not even at the beach bar, so if you want to drink coffee on the beach you can't. In many other days in a row they did not have the ingredients for mojito and did not bring them so I had to drink something else. What did I pay Ultra All Inclusive for? To drink water?

I do not recommend going to this hotel. The first bad thing was the room, as I opened the door and entered the room, a strong smell of mold hit me, and the ceiling was full of mold. The balcony wasn't cleaned on my entire stay. In the bathroom, the toilet lid was stained with yellow color, you know from what.
This hotel has a big problem at the restaurant, it is small and because of this it is always formed crowded food. Stay for 20 minutes to fill a plate with meat, garnish and a salad...
They also don't have what you want to drink at the bar. For example at the bar at the restaurant did not have pepsi max at all on any day out of 8, on the last day at dinner they did not have beer, and the coffee machine did not work, not even at the beach bar, so if you want to drink coffee on the beach you can't. In many other days in a row they did not have the ingredients for mojito and did not bring them so I had to drink something else. What did I pay Ultra All Inclusive for? To drink water?

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