Feniks Hotel in Okurcalar

We saw this place on booking.com and decided to go and check out the rooms before we booked it online. Reception was sweet, checked the rooms and was ready to pay for 2 nights… UNTIL this rude and cold lady came from nowhere, said the prices on booking.com are wrong (not my problem) instead of understanding that we travelled 3.5 hours for this place they did NOT honour the price and changed it very quickly on the website before we could book! Taking into consideration we already agreed to a price…if you wanna go here just book it before online, then they can’t quickly change things.. really ruined the day.

Found this place on booking.com looked too good to be true, decided to go down to alanya for a little road trip and check this out, hotel was nice and receptionist lady was very nice...it all spiralled downhill when the manager refused to honour the booking.com price saying this was an error. Please note that I had already agreed a 2 night stay with the receptionist but for some reason a manager popped out of no where refused to honour the booking.com price, changed the booking.com whilst we was talking with the receptionist, didn't say a single word with just spun around and walked off rudely without offering any decent explanation. I will now always prebook. Ended up spoiling our whole day!

My husband and I recently stayed at the Feniks Hotel in Okurcalar, and I must say, it was an incredibly disappointing experience on many fronts.

First and foremost, the hotel's claim of being proficient in multiple languages, including English, is far from accurate. During check-in, which was admittedly swift, the staff barely spoke English and failed to provide adequate explanations or assistance. This set the tone for a frustrating stay.

Upon entering our room, we were greeted with a disappointing sight. The room was dirty, with an unclean toilet with hair on it, streaked mirrors, grimy windows, dusty tables and lamps, and a floor that appeared to have been neglected for far too long. Housekeeping was equally disappointing, as their services barely scratched the surface. Even during turndown service, they merely made the bed and neglected other essential cleaning tasks.

Adding to the frustration, there was no "do not disturb" sign available for the door, leading to housekeeping incessantly knocking at inconvenient times.

In terms of room quality, cracks and humidity in the ceiling, along with peeling paint on the door and broken tiles gave us the impression of a neglected property. Considering that this hotel is relatively new, it's alarming to witness the apparent need for significant maintenance. A pity because the place has a huge potential with the design and the beautiful landscape.
our room had direct access to the pool but left much to be desired. It was evident that the pool needed better cleaning, there was debris floating, stained tiles and mold in the corners an overall unappealing appearance. This lack of maintenance was a recurring theme throughout the property.

The noise levels in the rooms were incredibly high, with little soundproofing to speak of. Conversations from neighboring rooms and the constant clatter of housekeeping trolleys were a constant disruption.
It's important to note that we have great understanding and patience when it comes to families traveling with children. However, we were genuinely surprised by the hotel's arrangement during our stay. We found ourselves sandwiched between two rooms with lively and energetic children. While we certainly don't mind the joyful sounds of kids enjoying their time, we felt that the lack of attention to detail in room placement was somewhat irresponsible. We believe that a more considerate approach to room allocation, which takes into account the comfort and expectations of all guest was missed
This topic was brought to the manager's attention after she approached us to ask how our stay was and although she agreed with us, nothing was done about it.

The disappointing hygiene standards extended to the restaurant, with dirty cutlery, stained tablecloths, and a general lack of cleanliness throughout the public areas.

The quality of food served at the hotel could, at best, be described as 2-star. It was far from the standard one would expect from a place claiming to be a 4 star resort. At Breakfast a 25-minute wait for a simple coffee. The inefficiency of service was blatant and only one waiter spoke English which made it even more frustrating with a few misunderstandings in the orders. Uniforms for staff were either absent or in a deplorable state, which further reflected the lack of attention to detail.

The only highlight of the stay was Hamza. His exceptional hospitality was great and he was very helpful.

In summary, my stay at the Feniks Hotel in okurcalar was marred by poor cleanliness, subpar service, language barriers, and a general lack of maintenance. It falls far short of the standards one would expect from a hotel, even a budget one. Unless significant improvements are made, I cannot recommend this establishment.