Campanile Birmingham Hotel in Birmingham

Rooms very dated no Aircon, can hear the busy roads from the room. Can here down stairs entertainment.

I stayed at the Campanile hotel The delivery was ok the receptionist seemed a bit overwhelmed with people at the desk and poor parking situation.

I had a really upsetting experience here. I travelled to Birmingham for work and as I got to the hotel, it looked lovely. However when I got to my room, I wished I booked a different hotel. The bedsheets smelt like they were used and had not been washed, found hair on a pillow and also many strands of hair were visible under the mattress sheet. The bathroom smelt foul and continued to smell horrible constantly. The whole room and bed just didn’t feel clean and I couldn’t believe I had to stay here as other close hotels were fully booked, it was so upsetting I cried.

On my last day staying here, I was laying in bed and noticed something moving in my peripheral vision. I looked and it was a bedbug. This was my last straw, I informed reception and Sam was helpful. She was empathetic and moved me to another room however I didn’t feel comfortable enough staying here for another night and checked out early. Definitely will not be staying at this hotel again.

Edit: The day I found the bedbug and checked out early, I was told I would be contacted by the management team so they could investigate this further, it’s been almost a week since I checked out and I haven’t heard anything.