8.6
Excellent
182 USD
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Malmaison Birmingham in Birmingham

🌍
United Kingdom, Birmingham, 1 Wharfside
● Center: 710 m
☎ Phone: +44 121 794 3004Show

Many guests praised the spacious and very clean rooms The staff were consistently described as friendly, welcoming, and helpful Excellent food and drink quality in the hotel’s restaurant and bar Convenient location near Birmingham New Street Station and central attractions Some guests appreciated additional touches like cot provision with changing mats and extra bin bags for families Several reviews noted a lack of standard plug sockets by the bed, only USB sockets available Some rooms appeared dated with maintenance issues such as old curtains and rough towels A few guests reported problems with air conditioning being switched off at night and small shower sizes One review described a disappointing afternoon tea experience with poor quality pastries Parking access via the adjacent car park was reported as problematic despite discounts
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Standard Double room
Standard Double room
Wireless internet, air conditioning and private bathroom
Beds:
182 USD
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Standard Double Club room
Standard Double Club room
Wireless internet, air conditioning and private bathroom
Beds:
194 USD
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Deluxe Double Club room
Deluxe Double Club room
Wireless internet, air conditioning and private bathroom
Beds:
209 USD
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Standard room
Standard room
Private bathroom
Beds:
217 USD
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Standard Club room
Standard Club room
Private bathroom
Beds:
235 USD
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Suite
Suite
Wireless internet, air conditioning and private bathroom
Beds:
301 USD
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Double Suite
Double Suite
Private bathroom
Beds:
301 USD
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Double Junior Suite
Double Junior Suite
Private bathroom
Beds:
310 USD
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Junior Suite
Junior Suite
Wireless internet, air conditioning and private bathroom
316 USD
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Run of House
Run of House
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Economy room
Economy room
Private bathroom
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Economy Single room
Economy Single room
Private bathroom
Beds:
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Standard Single room
Standard Single room
Private bathroom
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Standard Single Club room
Standard Single Club room
Private bathroom
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Standard Double room with city view
Standard Double room with city view
Private bathroom
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Standard Triple room
3 x
Standard Triple room
Private bathroom
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Standard Quadruple room
4 x
Standard Quadruple room
Private bathroom
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Business room
Business room
Private bathroom
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Business Double room
Business Double room
Private bathroom
Beds:
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Business Double Club room
Business Double Club room
Private bathroom
Beds:
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Business Quadruple Club room
4 x
Business Quadruple Club room
Private bathroom
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Superior room
Superior room
Air conditioning, minibar and shower
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Superior Single room
Superior Single room
Air conditioning, minibar and shower
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Superior Quadruple room
4 x
Superior Quadruple room
Air conditioning, minibar and shower
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Superior Double room
Superior Double room
Air conditioning, minibar and shower
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Superior Sextuple room
6 x
Superior Sextuple room
Private bathroom
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Deluxe room
Deluxe room
Private bathroom
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Deluxe Club room
Deluxe Club room
Private bathroom
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Deluxe Single room
Deluxe Single room
Private bathroom
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Deluxe Single Club room
Deluxe Single Club room
Private bathroom
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Deluxe Triple room
3 x
Deluxe Triple room
Private bathroom
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Deluxe Quadruple room
4 x
Deluxe Quadruple room
Private bathroom
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Deluxe Quadruple Club room
4 x
Deluxe Quadruple Club room
Private bathroom
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Deluxe Double room
Deluxe Double room
Private bathroom
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Deluxe Sextuple room
6 x
Deluxe Sextuple room
Private bathroom
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Luxury room
Luxury room
Private bathroom
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Luxury room with city view
Luxury room with city view
Private bathroom
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Single Junior Suite
Single Junior Suite
Private bathroom
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Standard Junior Suite
Standard Junior Suite
Private bathroom
Beds:
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Business Junior Suite
Business Junior Suite
Private bathroom
Beds:
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Suite with land view
Suite with land view
Private bathroom
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Single Suite
Single Suite
Private bathroom
Beds:
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Double Suite with view
Double Suite with view
Private bathroom
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Standard Suite
Standard Suite
Private bathroom
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Standard Double Suite
Standard Double Suite
Private bathroom
Beds:
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Business Suite
Business Suite
Private bathroom
Beds:
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Superior Suite
Superior Suite
Private bathroom
Beds:
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Deluxe Suite
Deluxe Suite
Private bathroom
Beds:
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Deluxe Suite with view
Deluxe Suite with view
Private bathroom
Beds:
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Executive Suite
Executive Suite
Private bathroom
Beds:
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Executive Double Suite
Executive Double Suite
Private bathroom
Beds:
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Cottage
Cottage
Private bathroom
Beds:
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Deluxe Cottage
Deluxe Cottage
Private bathroom
Beds:
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More rooms

Description

Malmaison Birmingham is a 4-star hotel located at 1 Wharfside, offering a wide range of room types from Economy Single rooms to Deluxe Sextuple rooms and various Suites. The hotel maintains high standards in cleanliness, amenities, location, and service, rating 8.7/10 overall. Guests appreciate its spacious rooms, with some offering city views, and facilities such as air conditioning, a fitness centre, spa and wellness centre, and a restaurant and bar onsite. The hotel operates a 24-hour front desk, provides free parking, and welcomes pets with prior arrangements. Practical conveniences include express check-in/out, luggage storage, and laundry services. Several reviews highlight the friendly and attentive staff, fast room service, and the excellent quality of food and drinks. However, some guests noted the lack of standard plug sockets by the bed and occasional maintenance issues in rooms. The hotel also features meeting facilities and is equipped for disabled guests.

Location

Malmaison Birmingham is situated in central Birmingham within the Mailbox complex, just a 4-6 minute walk from Birmingham New Street Station, making access to public transport straightforward. It is approximately 123 km from Luton Airport (LTN). Nearby dining options include the Miller & Carter Mailbox restaurant located just 15 meters away and Costa Coffee about 287 meters from the hotel. The hotel’s prime location puts guests close to local attractions, cafes, and restaurants, with the Jewellery Quarter and Digbeth area recommended for exploring local food and shopping on foot.

Tips

  • If you require bedside plug sockets for medical or electronic devices, bring appropriate adapters as the rooms mainly have USB sockets near the beds.
  • To avoid parking hassles, pre-book the discounted car park but be aware entry and exit can be congested.
  • Families traveling with newborns should request a cot in advance, as the hotel provides well-equipped cots with changing mats and extra bin bags.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total price. For details, please contact the hotel.
  • Breakfast: Set menu [Mon - Fri] 07:00-10:00 Open
    [Sat - Sun] 08:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
  • Pets: Pets are allowed Fee: Contact the property for details
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: MasterCard, Visa, AmericanExpress
  • Check in time: 15:00. Check out time: 11:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Smoke-free property
  • Heating
  • Ticket assistance
  • Express check-in/check-out
Rooms
  • Non-smoking rooms
  • Room service
  • Cable TV
  • Minibar
  • Hairdryer
  • Flat-screen TV
  • Shower/Bathtub
  • Bathtub
  • Shower
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant
Services and amenities
  • Luggage storage
  • Laundry
  • Concierge services
  • Dry-cleaning
  • Luggage storage
  • Wake-up service
  • Telephone
Meals
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Restaurant
Internet
  • Free Wi-Fi
Transfer
  • Taxi booking
Languages Spoken
  • English
Tourist services
  • Tour assistance
Parking
  • Offsite parking reservations required
  • Parking nearby
Business
  • Event facilities
  • Meeting and presentation facilities
  • Conference Hall
Sports
  • Fitness facilities
Beauty and wellness
  • Massage
  • Steam room
  • Beauty services
  • Sauna
  • Spa
  • First Aid Kit
Pets
  • Pets allowed

Video: Malmaison Birmingham - Mail Room Suite room tour

Map

Reviews

Cleanliness
Amenities
Location
Service
05.05.2026 Daisy
We had an excellent stay here. The team were very accommodating and the room was spacious and very clean. We asked for a cot for our newborn in advance and the room was kitted out with cot, changing mat, nappy bin and extra bin bags. Room service was quick and fantastic. Only negative was that there were no plug sockets by the bed, only old USB style sockets. Worth noting if you need to travel with CPAP or other bedside equipment.
10.03.2026 Night
Nice hotel, helpful staff, good location.
08.03.2026 Guest
Worth it
27.02.2026 Laura
We stayed at the Malmaison for our wedding. I stayed with my family the night before. After we got married we stayed overnight with friends and family. Had a fabulous breakfast as newly weds. Great stay. The staff were amazing. Everyone was happy. Rooms were great. Thank you!!
10.02.2026 S
I’ve stayed at various Malmaisons over the years and unfortunately it’s just no longer the luxury experience it once was, not at this particular one based on our stay anyway.

Having paid close to £200 for one night, the experience just wasn’t anywhere near what it should have been. In contrast to the signature scent when you walk in the hotel, the whole room and linen smelled stale and not fresh at all. The room was dated and in much need of some TLC. The shower was too small to move in. On arrival I had to call down for someone to change the bedding on one of the beds as it wasn’t clean. The curtains like most of the room were old and tired looking. The towels were rough and also didn’t smell fresh. Thankfully we brought our own.

One of the sockets was loose on the wall and there are only USBs next to the bed, not plug sockets, most of which barely held a charge.

All staff we encountered were nice enough, though the questioning as to what was actually wrong with the bedding when I initially called reception was unnecessary and not what I would expect or have experienced in years prior.

The discount for Q Car Park next door was handy though the pre-pay didn’t work as the barrier didn’t go up on entrance or exit and traffic getting out of the car park was absolute carnage but that’s nothing to do with the hotel, just an FYI for anyone booking.

(For reference, it was the double double room we had as we needed two double beds and that’s the only room type that facilitates that - I have stayed in them before along with the other styles of room.)
23.01.2026 chris
We stayed at this hotel on Saturday 17th January and had a truly fantastic experience from start to finish. From the moment we walked in, the reception staff were incredibly welcoming and friendly, which immediately set the tone for our stay.
Our room on the 6th floor (room 614) was spotless and beautifully presented, with an amazing view over the city. It was my wife’s birthday, and she was completely surprised by the stay — and especially impressed by how clean and tidy the room was.
My wife is a big coffee drinker, and we had gone through all the coffee in the room quite quickly. We spoke with the housekeeping maid on the 6th floor, who genuinely could not have been more helpful. She went out of her way to provide us with extra coffee and tea and was absolutely fantastic. A huge credit to the housekeeping team for the excellent standards they clearly maintain.
The bar and restaurant staff were unbelievable, and the food was amazing — both the service and quality were spot on.
I would 100% stay here again and would happily return in the future. A brilliant hotel and an all-round excellent experience.
15.01.2026 Jitin
The rooms were spacious and the location is fabulous. Easy access to the town was most pleasing.
07.01.2026 Mike
Food and service were absolutely excellent, could not fault the staff and quality of the food, we booked the hotel package with evening dinner and breakfast included. The room was clean and tidy but a little bit warm in places, door frames and bathroom need some maintenance. Overall the visit was very enjoyable. The bar staff and restaurant staff cannot be faulted. The location in the mailbox is also a great place to stay in Birmingham. I would have given 5 stars, just that small attention to detail and maintenance required.
27.11.2025 Cba93
Nice hotel with good rooms
Good gym / bar
Parking right underneath although you must pay
23.07.2025 Ericaca
This hotel is in a great location, just a 4-6 minute walk from Birmingham New Street Station. It's new, and the room is spacious, with plenty of space for unpacking. The bathroom has a bathtub and is spacious. Highly recommended.
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POIs near hotel

artwork
King Edward VII (6 min)
Carrara marble and bronze memorial honoring King Edward VII, established in 1913 in Birmingham.
monument
Unett Monument (8 min)
Historic monument commemorated as part of Birmingham’s heritage.
monument
Rostill Lines Monument (8 min)
A monument managed by Historic England commemorating the Rostill Lines, a historic feature in Birmingham.
artwork
Burnaby Obelisk (9 min)
Historic memorial obelisk recognized for its heritage significance in Birmingham.
museum
Newman Brothers Coffin Furniture Factory (10 min)
Explore the history of coffin furniture manufacturing at this museum housed in the original Newman Brothers factory.

Cafe and Restaurants near hotel

restaurant
Restaurant «Miller & Carter Mailbox» (0 min)
restaurant
Restaurant «Chop & Wok» (3 min)
11 Suffolk Street Queensway, Birmingham B1 1LT
Reviews
05.12.2017 Simon
What a great shame.
The service is dreadful.
The food is good when you can actually get served but sadly that is a rarity.
Started going when it first opened and to put it mildly it's going downhill faster than Franz klammer.
05.11.2017 Halima
This place is not what I remember it to be. The noodle boxes were just very dissapointing and bland. Would recommend takeaway as the seating upstairs is very small and constrained, plus the heat from the kitchen downstairs makes it seem like you're sitting next to the sun. On the bright side, the staff are very friendly and helpful.
21.08.2017 Guendalina
Good rice noodles with chicken and prawns. Big portion for around 8£. I eat on place (small shop and quite old) and I didn't wait too much. I liked the food.
18.07.2017 julie
Fantastic value. Portions look regular but are very filling. Freshly made noodle and rice dishes. Halal food. Will definitely be returning as they are open late.
30.04.2017 Abeda
0 stars** My order note was "NO VEGETABLES IN BOTH PLEASE Thank you"
I opened the box and both were packed full of vegetables! My order was untouched, I asked for a replacement or a refund but they refused both stating they didn't add any vegetables. WOW. . . The box was 75% full only which got me wondering if Chop and Wok have reduced their portion sizes or the delivery person got hungry on the way.
Do not order from this Chop & Wok as they will get your order wrong, fill the box only 75% up and not care because they have your money now and that's all that matters to them. Well done Chop & Wok!!
restaurant
Cafe «Costa Coffee» (4 min)
62 New St, Birmingham B2 4DU
Reviews
06.12.2017 D
Fantastic Costa... congratulations to all the staff for their efficiency and wonderful cheerfulness at a time during the Christmas market when the cafe was full to capacity.
Clockwork... speedy service and great atmosphere.
Special mention to Elly Kim who never missed an order ... well done.. ????
26.11.2017 Raj
Nice staff, just need extra training so they can smile a bit more

Coffee is always good !!!
12.11.2017 Peter
Typical good quality comfortable Costas in a great location. To be honest, one of my favourite locations. Spacious, established and close to New St station.
25.09.2017 Skye
Super Friendly Staff and Fast Service so you really can't complain.

Frequently asked questions about Malmaison Birmingham

Does Malmaison Birmingham provide cribs or extra beds for children?

Cribs can be added for all room types. Extra bed policies vary by room type. Fees for cribs and extra beds are not included in the total price and should be confirmed with the hotel.

Is breakfast included and what are the serving times?

Breakfast is served from Monday to Friday between 07:00 and 10:00, and on weekends from 08:00 to 11:00. It is a set menu and additional fees apply, payable at the property.

Are pets allowed at Malmaison Birmingham?

Pets are allowed at the hotel but guests should contact the property for details and any applicable fees.

How close is the hotel to Birmingham New Street Station?

The hotel is a 4-6 minute walk from Birmingham New Street Station.

What room types does Malmaison Birmingham offer for larger groups?

The hotel offers several larger room options including Standard Quadruple rooms, Superior Sextuple rooms, Deluxe Sextuple rooms, and Business Quadruple Club rooms.

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