Park Plaza London Riverbank in London

This place has a great location, right in front of the river, but apparently the room upstairs with the view can only be used for events.
The food was good enough, we felt lucky to find a place serving food after 9pm around the area on. Sunday.
But the service was simply terrible! It took about 20 minutes for them to come get our orders, even though there were only 4 tables occupied in the restaurant (and three staff members around). They would simply not look at us at all! If we were not so hungry, we for sure would have left.
For that reason, I cannot recommend this place. It is unfortunate, because the ambiance is great, the place is cozy and I loved the traditional decor.

The bar is not so bad. The choise of the offered beers is really bad. But the thing why I can‘t rate with more than one star is the boss who is the unfriedliest man i‘ve ever seen. The bar was closed two hours earlier than regular because he was tired. Before that we wanted to watch a game on tv that was „over since a long time“ in his mind. After a little discussion he turned the game on and - surprise - it was still going. (Btw at this time all tvs were off, so there was nothing different, that was more important to show). Furthermore he wanted to take a beer away of our neighbour table, which was half filled.
Btw the bar is not that German, and really expensive.

The Old fashioned traditional decor is authentic and the food is german as is the beer. It is nice to have German fare in London.

The only issue is the way the pub is run and the service level, the last time we booked as a group it was for the DFB Pokal final, we booked for 80 persons and ten tables and it was confirmed by the manager Juergen by email.

When we arrived half an hour before the game however we were in for a bad surprise not some but ALL the tables had been given away to other customers. As our group were taking part in a pre booked activity which included the match and we had paid for food and drinks tokens for our group we very surprised and disappointed to have nowhere to sit, some of the group even were unable to enter the bar because there was no space as all the tables had been given away.

What was worse when we approached Juergen Mannel the owner to try to get help for the group on the day he was unhelpful and he raised his voice several times and was quite aggressive which did not lead to any resolution but made things worse. The group were not helped on the day.

A follow up email with a complaint then resulted in no resolution instead he simply wrote back banning the organiser of our group from the pub. He did not even try to discuss the matter from that point but just sent confrontational replies to any correspondence leaving us feeling unable to get any solution.

Our group felt incredibly badly treated by missing the match and our agreed reserved tables being given away especially on a cup final like DFB Pokal final which our team was playing in - such an occasion for our team!

Although the pub decor is traditional and the fare is german which is nice to have in London the ultimately unreliable and unprofessional way our group were treated and the subsequent confrontational manner and inequitable ban of our group organiser means we sadly could not recommend the Zeitgeist pub.