Ibis Manchester Centre 96 Portland Street in Manchester

I would like to share feedback regarding my recent stay at your Ibis hotel in Manchester — incidents which I believe deserve your attention and corrective action.
• Upon arrival, a staff member kindly offered to take my bag and store it in the luggage room. I waited to receive a claim ticket proving it was my bag. Unfortunately, that staff member never returned, and I was left waiting alone without any information.
• A few minutes later, I asked one of your colleagues at reception where I could buy cigarettes nearby. His answer was simply: “I’m not the right person to ask.” Given that such queries are typically handled at reception, I would have expected a more professional and helpful response, such as: “Let me check with a colleague.”
• Later, when I returned to retrieve my bag, the same staff member refused to give it back, stating I did not have the ticket. He walked away. Another colleague also asked for the ticket. I had to describe and prove that it was indeed my bag — only to find out eventually that the ticket had been attached directly to the bag. This resulted in a loss of nearly half an hour of my time just to recover my luggage.
• Finally, when I got to my room, there was no remote control for the TV.

I travel frequently and stay at many hotels worldwide. This is the first time I have encountered such a sequence of service failures and lack of coordination in such a short period of time.

I am not writing this to complain for the sake of complaining, but rather to draw your attention to these weaknesses so that you may address them and improve the guest experience at your properties.