Candlewood Suites Orlando North Winter Park by IHG in Orlando

Have not even stayed here yet. Called to ask a simple question and was unfortunately greeted by Lizzie. I have never spoken to someone as miserable and lacking customer service skills as her & I have worked in customer service. Considering cancelling and booking somewhere else so I never have to speak to her again.

UPDATE: after staying here I can say that the rest of the staff was friendly and the room was perfectly decent. The bed was comfy, and I felt that my room was clean and spacious. It definitely not a luxury hotel, but for the price it’s worth it.

Hotel smelled really bad when I walked in. I thought maybe something was wrong.In the front lobby. I went up The elevator and the lights on the elevator didn't work. So I wasn't sure if it was going to operate like it should. When I got to the fourth floor it smelled like ****. I opened my room and it smelled like mold, stale cigarettes. I called the front desk to complain and they said they would let the assistant manager know. Then I took a shower and after my shower with no hot water, I discovered that I had a wad of hair on my toe, not two or three hairs, but like thirty. Ewww. Call the front desk again same response. The bed seemed clean and was comfortable. The air conditioning worked great. There was a small fridge in the room and a microwave. I did not use, did not check them. No water pressure at all. Carpet seem dirty, dilapidated walls were bubbling underneath the paint. Not sure how they can keep a franchised called quality when there was absolutely no quality about it. I didn't want to stay a second night, but I had to. Don't do it, stay away, beware, beware beware. Breakfast was terrible, cereal watered down milk and water down juice, stale donuts.

TL;DR: DO NOT GO HERE.
I don't even know what to say. This place should not be open at all. My boyfriend found bugs in our bed and a bunch of our outlets didn't work. They let us switch rooms, but we ended up just going back to our original room because the bathroom in the new room looked like a crime scene. There wasn't even a shower curtain. It wasn't until we checked out (a full night early, we literally left at around 3am because we were that grossed out) that my boyfriend told me he'd also seen black mold in our bathroom. I didn't even bother complaining to the staff because, honestly, they've probably heard it all before and they can't do anything to fix the place. The owners/managers are the ones at fault.

This property is past its prime, run down, and should be torn down. You can paint a pig, but to retrofit it into a Holiday Inn Express I think Choice Hotels should reconsider.

Horrible people
Spend one night there woke up with Mark on my body told dad bedbugs. They told me to refuse to switch my room. Worst service ever. Good luck to anyone else.

This was once a grand property...about 20 years ago. It is worn, shabby, and beaten.
The room itself was minimally clean, sheets appeared clean enough,and there was hot water. Thats it.