Fairfield Inn & Suites Orlando at Flamingo Crossings® Town Center in Orlando

We booked this hotel to do Disney with the kids. It is pretty decent location-wise, just far enough from property that you really do need motorized transport, but close enough that usually said transport would only take 5-10 minutes. They even advertise free shuttle service to the parks!

Why the reason for 3 stars? Because they contracted with a shuttle service that was absolute garbage. They request you book a specific time, which them get booked up so the good times are gone. then, the shuttles don't even show up on time- they're 30-40 minutes late if they even show up at all. If you call dispatch, they lie to you and say they'll arrive in xx minutes, but if you call back after that time passes, it will just keep pushing back until you've sat in the cold outside Disney with a migraine and tired kids for an hour and a half. We ended up paying for a taxi, which took us to our hotel in 10 minutes- so it definitely wasn't due to traffic.

That said, the hotel staff were very nice and informative. I repeat, literally everyone who was working in the hotel was great. The rooms were clean and nice, hot showers and comfy beds, but clearly the place was put together shoddy. Electrical outlets not working, the deadbolt kept failing while the door was open, so it wouldn't shut without fiddling, mini fridge froze everything solid.

I'll probably avoid this place if I go back to Disney- it wasn't worth the money we saved.

We stayed at Fairfield by Marriott Inn & Suites Orlando at FLAMINGO CROSSINGS® Town Center twice — once in August and again this month. Overall, it’s a solid hotel in a convenient location, but there are a few areas that could definitely be improved.

Our first stay in August was pleasant overall. Rooms were clean, the location is great, and the atmosphere felt safe and family-friendly. Unfortunately, at the end of that stay, my Invisalign aligners went missing during housekeeping. The hotel did refund the cost, which we appreciated, but I did have to follow up multiple times before it was fully resolved. They were polite about it — just not very proactive.

Because the issue was eventually handled, we decided to stay there again this month. The rooms were clean again, and we actually skipped housekeeping this time due to the previous experience (we were only there for three days, so it wasn’t a big deal).

Breakfast, however, remains the weakest part of the stay. The options are very repetitive and heavily carb- and sugar-focused — waffles, pastries, breakfast potatoes. Healthy choices are limited. Fruit was inconsistent (sometimes bananas or apples), and vegetables were basically nonexistent. On our third day, they ran out of oat milk, which meant there were no non-dairy options available for coffee or cereal. It was difficult to stay on a balanced diet or get enough protein. I ended up bringing my own bread just to make it work. If nutrition matters to you, be prepared.

Front desk service could also use improvement. The first staff member we encountered didn’t seem confident and had to wait for someone else to help her. Another staff member wasn’t particularly welcoming either. Some of the male staff members were fine, but overall it felt like the front desk team could benefit from additional training and stronger customer service presence.

Parking is $20 per day, which feels like an unnecessary extra charge on top of the room rate. The hotel does offer a free shuttle to Disney Parks, which is convenient. There is no shuttle to Universal Orlando, but given the distance, that’s understandable.

On the positive side, the gym was surprisingly good — clean, spacious, and empty even when the hotel was busy. It leans heavily toward cardio machines, but it’s still a nice space to train. The pools are also very nice, and in the summer they’re especially enjoyable. There are additional activities for kids like a basketball court and tennis court, which makes it a great option for families. There are also several food spots within walking distance, which helps.

Overall, this hotel has a great location and solid amenities. Clean rooms, good gym, nice pools, and Disney shuttle are definite positives. However, breakfast quality and front desk service are areas that need improvement. Because of the service experience and limited healthy food options, I’m not sure if we will continue staying here in the future.