Artmore Hotel - Midtown in Atlanta

This hotel is honestly an embarrassment to the city of Atlanta. Either upgrade the place, or tear it down. Also, during the late night hours, it would be nice to have someone on duty who is about customer service and not about being in their phones while helping customers

This was my worst hotel experience so far. The hotel is totally unkept and just plain filthy from the grounds to hallways and public area. No amenities at all except one small soap for 2 people. Nightly rate $ 163.—?? We might have been the only guests and this morning at check out I was told the property will close tomorrow I had booked the room through ***********

Cash stolen and no action from hotel management! We requested for a new towel at the front desk and specified that upon our return we will get the towels from them. We even placed the do not disturb sign on our hotel room door when we left. When my husband and I returned, we were surprised to see that the towels were already on top of our bed. We thought what a good customer service! We then planned to buy our dinner and when I checked my wallet to give to my husband the cash. $300 cash from my wallet was gone! We reported this incident from the hotel management and filed a complaint and they said that they will do something about this. However, it has been 2 weeks now and didn’t hear back from the hotel management! Andrin from Tokyo, Japan

They are closing Saturday for renovations, but don’t say this on their website. They didn’t have my reservation, yet I booked on the actual website for the hotel. All amenities are closed. They tell you it’s valet / $30 required, but there isn’t. You park yourself in an underground garage that is so small I couldn’t get out without hitting a pole. THEY LOCK THE GARAGE SO YOU CANNOT GET TO YOUR CAR OR GET OUT. They will tell you 24 hour check in, but there is no staff from 11p-7a. Just 1 security guard. A man showed up for his reservation and the security guard wouldn’t check him in and he had to sleep on a couch in their courtyard. I was charged more than I was told, it was so terrible. No food, no bar, no WiFi. They had a keurig and 2 pods in my room. NO COFFEE CUPS. This hotel is literal trash. It may have been nice with the amenities (it’s super cute!!!) but it’s complete bait and switch. The water doesn’t get hot, they don’t give you sheets for the pull out bed. No one is there past bedtime for you to get assistance. They even left early and we couldn’t get back in the hotel (walked back from a concert) until my son found a security guard. Then since we couldn’t get to our car, we spent over $100 to grub hub food and phone chargers.

$$20 to park but the additional $80 isn’t explained. Three flushes to finally work. Noisy AC system all night off and on. Lumpy bed. Some lamps worked. Smelled like smoke. Internet was not working. Not worth a $250 stay per night once you add up all the fees etc. I’m sure Motel 6 has higher quality.

Check-in was a horror. Woman was so rude that it prompted me to tell her that she had a bad attitude. When people are travelling be a little more patient with them as they are discombobulated from driving/flying or whatever else it is they have been doing. Every other employee I encountered at the hotel was exceptionally nice, kind, and helpful. The hotel really does need to step up its' game a bit in terms of services offered. Do not make customers pay for water for example. Have real sugar at the coffee stand. Maybe offer a piece of fruit or something. It's a cheap hotel that feels even more cheap. They also charged me for parking when on the print out from Expedia it clearly stated free long-term parking. The rooms and hallways also desperately need new flooring. I didn't dare take my shoes off the entire time I was in the room as the carpet felt really old and dirty. The toilet ran the entire time I was in the room from some sort of leak. It is in a good location which is about the only thing it has going for it. Do yourself a favor and pay a little more to stay in a nicer hotel.

I was put up here in a job for about 6 nights. As soon as checked out , I let my company know to never put me up here again . This place so wants to be a trendy , artsy , hip place but misses on so many levels. I’ll break it down. The hotel lobby and halls have a tried to be chic by having pop art and interesting contrasting wall colors. But the halls were dirty and also the carpet was warped, lifting , buckled and dirty . The room. All I can say is there was a smell.. smelled like a pest control chemical. Never went away. The bathroom , I get they tried to keep it original , but sometimes , ya gotta just gut and rebuild, the rib and tiles were actually painted ( peeling badly too) the toilet took about 3 flushes just to get a tissue down, the shower faucet ran all the time. The “ kitchen “ area has grease stained walls and the lamp was broken With a dirty and torn shade. Wouldn’t cost much to replace it. They state they offer complementary coffee. Essentially just an urn of burnt coffee with a dirty container of sugar and another dirty container of powdered ( clumped up ) creamer. Not good. Sorry. I can’t NOT recommend this place enough