The Ritz-Carlton Maui, Kapalua in Lahaina
✅ Friendly and attentive staff who often address guests by name, enhancing the personalized experience. ✅ Well-maintained pool areas with plenty of cabanas and lounge chairs, along with drink and food service. ✅ Club Lounge access praised for excellent service and quality food and drinks. ✅ Beachfront location with provided sunbeds and umbrellas, a rare service in Hawaii. ✅ Variety of room types including suites with ocean and golf course views. ❌ Rooms are described as older with furniture, linens, and bathrooms showing wear and needing updates. ❌ The beach is somewhat distant from the main buildings and has strong waves, which some guests found inconvenient. ❌ Valet parking is mandatory with a high daily fee, and no alternative parking options are available. ❌ Some guests reported issues with cleanliness on arrival, including mold in bathtubs and unclean washrooms near the Banyan restaurant. ❌ The hotel’s large size can lead to rooms being in separate buildings, causing inconvenience for groups or families wanting close proximity.
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Description
The Ritz-Carlton Maui, Kapalua is a 5-star resort established in 1992 and renovated in 2007, offering a wide range of room types from Double rooms to the luxurious Royal Pacific Suite. The property features amenities like air conditioning, a spa and wellness center, multiple dining options including a buffet restaurant, children’s playground, and a fitness center. Guests can enjoy beachfront access with free bikes, tennis courts, and water activities such as diving and snorkeling. The hotel has a strong focus on service, receiving high marks for cleanliness and staff friendliness. However, some guests have noted that rooms show signs of aging and that the hotel’s large size can affect convenience, such as rooms being located in separate buildings. The Ritz-Carlton Maui also offers club level rooms with ocean views and a variety of suites, including residential options.
Location
Located in Lahaina on Ritz Carlton Drive, the hotel is approximately 550 meters from Oneloa Beach, providing beachfront access with sunbeds and umbrellas. The property is somewhat isolated, requiring a car for exploring nearby attractions as noted by guests. The resort is set near a golf course, visible from many rooms, and features a garden and terrace areas. Despite its remote setting, the hotel is near several restaurants and small shops in the surrounding properties, although guests often find the location a bit far from central Maui attractions.
Tips
- Expect to pay for valet parking as no alternative parking is provided, and the fee is substantial.
- If you want beach comfort, pre-book sunbeds and umbrellas since these are a paid service.
- Consider booking a Club Lounge room to enjoy enhanced food and service, which many guests found significantly improved their stay.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Breakfast not provided
- Deposit Policy: Deposit required
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: Visa, AmericanExpress, MasterCard, DinersClub, UnionPay, JSB
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Patio
- Outdoor furniture
- Electric car charging
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Indoor Fireplace
- Cable TV
- TV
- Minibar
- DVD Player
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Poolside bar
- Packed Lunches
- Coffeemaker
- Bottled water (at extra charge)
- Free Wi-Fi
- Car rental
- Transfer services
- English
- Multi-language staff
- Japanese
- Tour assistance
- Bike rental
- Hiking
- Sun Deck
- Parking
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Pool facilities
- Beach/pool towels
- Public beach
- Next to the beach
- Transfer to the beach (free)
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Diving
- Snorkelling
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Yoga
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The nearest beach is located on the distance of 550 m. It takes 8 minutes To the beach!
Video: Welcome to The Ritz-Carlton Maui, Kapalua - A Maui Resort So Magical it Has the Power to Change You
Map
Reviews
Partial ocean view room
Friendly staff
Cons: beach too far and has strong waves
Valet parking ($65 a day) no other option
Room too old (furnitures, linen etc) and housekeeping was poor
I wish this hotel will care about even with small details because they are rated 5 star hotel so guests expectations are high and the amount of money that guests spent booking for this hotel is no joke. They should also have to make sure that the room is ready in terms of cleanliness and it’s amenities before their guests arrived. Our first few days in staying here was a disappointment. But I must commend the staffs for doing their best to make sure that we enjoy the rest of our stay. Overall, in my opinion there are other nicer hotels that I will spent my money on next time. To the Ritz-Carlton management, please make sure that all the amenities in your resort are clean and up keep. The ladies washroom close to Banyan restaurant was so stinky and the spiders and their webs are way too many that it seems like it never cleaned for a long time. It’s amusing for a 5 star hotel.
and it's still wonderful!
However, it's a shame that the counter for Japanese people that used to be there is no longer there,
but I still think this is the No. 1 hotel on Maui.
There are very few photos of the hotel,
but they are of the club lounge or the restaurant next to the golf course.
Frequently asked questions about The Ritz-Carlton Maui, Kapalua
What types of rooms are available at The Ritz-Carlton Maui, Kapalua?
Room types include Double room, Deluxe room, Deluxe room with ocean view, Deluxe Quadruple room, multiple Fire Lanai rooms with golf or ocean views, various Double Suites with garden or ocean views, Residential Suites, and the Royal Pacific Suite.
Is breakfast included with the stay at this hotel?
Breakfast is not provided at this hotel.
Are pets allowed at The Ritz-Carlton Maui, Kapalua?
Pets are not allowed; however, service animals are permitted.
How far is the beach from the hotel?
Oneloa Beach is approximately 550 meters from the hotel.
Are there any family-friendly amenities at this resort?
Yes, the hotel offers a children's playground, kids' club, family rooms, and multiple sports facilities including tennis courts.






























































































































