The Ritz-Carlton Maui, Kapalua in Lahaina

Rooms had some smell and are on the older side. Breakfast not really up to standard for top hotel, beach is far from hotel. Location is a bit far from everything. Hotel is a bit too bit. We had 2 rooms and each room was in another building. Not really convenient and they don’t have rooms close to each other.

Pros: welcome gifts (fruits)
Partial ocean view room
Friendly staff
Cons: beach too far and has strong waves
Valet parking ($65 a day) no other option
Room too old (furnitures, linen etc) and housekeeping was poor

I wish this hotel will care about even with small details because they are rated 5 star hotel so guests expectations are high and the amount of money that guests spent booking for this hotel is no joke. They should also have to make sure that the room is ready in terms of cleanliness and it’s amenities before their guests arrived. Our first few days in staying here was a disappointment. But I must commend the staffs for doing their best to make sure that we enjoy the rest of our stay. Overall, in my opinion there are other nicer hotels that I will spent my money on next time. To the Ritz-Carlton management, please make sure that all the amenities in your resort are clean and up keep. The ladies washroom close to Banyan restaurant was so stinky and the spiders and their webs are way too many that it seems like it never cleaned for a long time. It’s amusing for a 5 star hotel.

Amazing stay to stay forever in our minds. 12.000 km of travelling but 👌🏻