Crowne Plaza DALLAS DOWNTOWN by IHG in Dallas
Rooms and prices
Description
Step into the center of it all at Crowne Plaza® Dallas Downtown. Our location places you within walking distance of the Kay Bailey Hutchison Convention Center, the West End Historic District and vibrant Deep Ellum. From art walks to skyline views and standout stops like the Dallas Arboretum and Botanical Garden, you're always within reach of something memorable.
This is where productivity and inspiration meet. With more than 30,000 square feet of versatile event space, 22 flexible venues, and two grand ballrooms, we’re built to host everything from board meetings to elegant receptions. Dedicated Crowne Plaza Meeting Directors and our signature Daily Meeting Debrief help ensure your event runs smoothly, with every detail handled with purpose.
Between outings and city adventures, unwind your way. Lounge beside our rooftop pool with views of the Dallas skyline, enjoy casual dining and cocktails at Thrive Restaurant, or get in a workout any time in our 24-hour fitness center. Whether you’re here for the weekend or a midweek escape, rest easy with our Sleep Advantage® program, premium bedding and thoughtful comforts that make your stay feel effortless.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 06:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of US$75.00 is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 7 days after check-out.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: Visa, MasterCard, DinersClub, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Non-smoking rooms
- Room service
- Smoke Detector
- Cable TV
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Free Wi-Fi
- Transfer services
- Spanish
- English
- Multi-language staff
- Tour assistance
- Sun Deck
- Parking
- Parking nearby
- Garage
- Swimming pool
- Indoor Pool
- Outdoor pool
- Rooftop pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- First Aid Kit
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
Map
Reviews
The cleanliness was unacceptable; the floors were never vacuumed, and the furniture—including the sofa and doors—was visibly stained. Maintenance is also a concern, as the elevators felt on the verge of breaking down.
Furthermore, the parking garage is used by neighboring office workers up to the 7th floor, leading to massive queues for the four lifts. As a paying guest, I felt like a second-class priority.
The room amenities were equally poor, with a shower so weak it would take an hour just to fill a bucket. Between the shabby room condition and the mediocre breakfast, I can safely say I won’t be returning.
I doubt the people working there even have any sense of enthusiasm or attitude to work there for service. They are in the wrong place and wrong line. They are just so lazy and never providing a solution. In order for yourself to not feel angry or irritated, just say a forced "thank you" and move on. And as it always follow from them like robots, "you are welcome". To be honest, NO! We are not welcomed, that is so fake.
The reception has nice cookies which I enjoyed.
Negatives- I booked a king size bedroom, but was put in a double queen bed and when I tried to call the reception, the phone did not work. I had to call them on my mobile and then they told me to come get the new key without considering my luggage.
It did not sit right with me that you have to pay a deposit for every single night you stay. Did not make sense.
Breakfast was about $18 and was not worth it at all. You are better off ordering food outside.
The bedroom did not have an iron also.
good location and nice building
Frequently asked questions about Crowne Plaza DALLAS DOWNTOWN by IHG
How much does it cost to stay at Crowne Plaza DALLAS DOWNTOWN by IHG?
The cost of living in Crowne Plaza DALLAS DOWNTOWN by IHG depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Crowne Plaza DALLAS DOWNTOWN by IHG?
You can book Standard room, Standard Double room, Premium Quadruple room, Premium Quadruple room with city view, Premium Quadruple room with balcony, Premium Double room, Premium Double room with city view, Premium Double room with balcony, Double Junior Suite, 1 Bedroom Suite with balcony in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Crowne Plaza DALLAS DOWNTOWN by IHG?
Check-in at Crowne Plaza DALLAS DOWNTOWN by IHG is possible from 15:00, check-out is until 12:00.
Does Crowne Plaza DALLAS DOWNTOWN by IHG have a pool?
Yes, Crowne Plaza DALLAS DOWNTOWN by IHG has a swimming pool for guests.
Are pets allowed at Crowne Plaza DALLAS DOWNTOWN by IHG?
No, pets are not allowed at Crowne Plaza DALLAS DOWNTOWN by IHG.
How to get to Crowne Plaza DALLAS DOWNTOWN by IHG from the nearest airport?
The nearest airport is Dallas Love Field, located about 15 mins from hotel by car (11.5 km) away.
What’s the cancellation policy at Crowne Plaza DALLAS DOWNTOWN by IHG?
The cancellation policy at Crowne Plaza DALLAS DOWNTOWN by IHG depends on your room type and booking terms.
