Riverwalk Plaza in San Antonio

We stayed at Riverwalk Plaza Hotel in San Antonio to celebrate our 14th wedding anniversary, and what should have been a special trip turned into a very upsetting experience. The front desk attendant, Gabriel, was polite and attentive, but that is the only positive part of this review.
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On the morning of checkout, we discovered that my husband’s custom wedding band was missing from our room. He never takes it off when we are out (only when we go to sleep) so we knew it had to have gone missing in the room. We tore the room apart searching for it and reported it immediately at checkout. The front desk told us housekeeping would look for it, but we heard nothing back.
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By Tuesday (several days later), there was still no follow‑up, so I called and asked for the general manager. After I explained the situation, he told me he would check the room key logs and the hallway cameras (there is a camera right next to our door) to see if anyone besides us had entered the room. He also said he would call me back before the end of the day. We had no room service at any point during our four‑night stay, so verifying access to our room should have been simple.
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Since that call, I have phoned multiple times and left messages for the general manager, and he has never called me back. The combination of a missing, irreplaceable wedding ring and management’s complete lack of follow‑through or concern is deeply troubling. If you value your belongings and expect basic accountability from hotel leadership, think very carefully before booking at this hotel.

Beware: If you’re considering staying at Riverwalk Plaza Hotel, don’t let the online photos fool you. My family and I traveled from Fort Worth for an event and arrived shortly after 10 PM, only to experience one of the worst check-in processes we’ve ever had. The service was extremely slow, there was no sense of urgency, and the employee offered no real apology for the delay.

After finally getting to our room around 10:59 PM, we discovered the window blind was broken and wouldn’t roll down. Because the hotel was fully booked, maintenance had to come into our room late at night to attempt repairs.

Overall, the room was in very poor condition, especially considering the price. This stay was frustrating from start to finish. Save your money and look elsewhere — I definitely would not stay here again.

Came with a friend and the room was a joke. For supposedly being upscale, the room is outdated. Definently not a modern upscale look. Putting my hand on the bathroom counter and it had a layer of dust on it. Couldn't believe my hand was caked with it. Mirror had dirty spots all over it. Lamp shades in the room has mold lined in the top interior of the room between the beds. Had overpriced liquor bottles but no soda in the mini fridge to mix with. The riverwalk view was barely a corner to see and was being drained so that was non existent. Breakfast wasn't included but they didn't even have atleast coffee in the lobby. Train runs between 1030pm and 4am keeping you up all night. They only have valet parking at 35+plus. Would recommend parking in the open parking lot next door. Its smack dab right next to hotel and $18.75 for 24 hours. Would not recommend this hotel. Go with the marriotts downtown. Much cleaner, better option & better customer service.