Plaza San Antonio Hotel & Spa, Autograph Collection in San Antonio

I booked a room with a bathtub on *******, but upon arrival, I was told that only suites had bathtubs. They gave me a discount, but I had to pay an extra $300 per night for an upgrade. When providing service on a real estate portal, I believe the hotel, not the customer, should be the one providing the information accurately. However, the tub had a broken drain, and since I couldn't call someone every time I needed to use it, I had to buy a screwdriver, manually open the drain, and drain the water. Since the part wasn't available, they had to call the front desk every time I needed to drain the water. The lack of parking was a real shame for this hotel, and I would have preferred a hotel with parking further away from the Riverwalk. The service was worse than the Holiday Inn. For the price, they lacked basic amenities (parking, broken bathtub, etc.), and even though it was a suite, they didn't offer coffee service. Since I was there for business and leisure, I didn't complain, but I don't think I'd go back.

Bacon on bacon, egg and English Muffin sandwich wasn’t bacon. It was pork belly. In other words, mostly fat and one piece was over 1 inch thick making it impossible to bite into. Also, it came on a bagel, not a muffin.

We were initially charmed and deeply impressed by this boutique hotel. The design of the rooms is beautiful, and the facilities are well-configured. It is, therefore, with sincere disappointment that we must detail the severe failures that have defined the latter part of our stay.

The dining area is far too small to accommodate holiday guests in any practical manner, but that pales in comparison to the crisis presented by the parking operations. The valet and self-parking situation is not merely inconvenient—it is demonstrably unsafe. Our vehicle was left in the valet's custody overnight , and during that time, it was vandalized and an attempt was made to drive it off the premises. The attempt was unsuccessful, but our vehicle is now inoperable, leaving us stranded.

Facing this profoundly disruptive situation, the valet's best offer has been to offset their overpriced parking fee—a gesture that is both insulting and entirely inadequate to the gravity of the damage and distress caused. While we now navigate the complex process with our insurance and, presumably, theirs, we are met with a frustrating and unacceptable lack of communication from management.

A final, unequivocal warning to future guests: PARK AT YOUR OWN RISK. The security of your vehicle cannot be assured here. What began as a stylish retreat has ended in a logistical nightmare, and the hotel's response has been sorely lacking in both responsibility and care.