Rodeway Inn Downtown in San Antonio

The customer service was great. The receptionist was very helpful. The room was not what the pictures showed on-line. Was bounced from one room to another room then to a third room. The cleanliness of the room was not very good. Bed sheets were bad with burn cigarette holes on them. The phone wire was pulled from the wall could not use the phone to call the office. Very up setting and satisfied for í paid for. Had to pay more for the room i end up staying in. Was very nosie the window was broke to were it wouldn't close all the way.

VERY inadequate. For one, the entire room looked run down and unkempt. The floor wasn't swept, ALL of the beds' sheets had holes and spots/smudges on them, the bathtub looked like it has a ring of rust or mildew around the drain and the tub stopper was broken.

But holy moly, I saw one tiny bug in the doorway of the bathroom. I can live with one tiny little bug. Why the heck did seeing that one bug cause a LOT MORE bugs to come?! Some not so tiny!! The longer we stayed in the room, the more they surfaced! Crawling on the walls, on the floor, on the sink, near the towels (which were dirty/stained too!) and even on the bed headrests and TV!

We were stuck here since we already paid, unfortunately, so we tried to make the most of it. Not only was the TV remote the simplest, cheapest thing with barely any functionality to it, we asked for a replacement that BARELY got the job done (no access to the menu to adjust the brightness or color contrast which was sorely needed). Not only that, but we went down to the main office to ask for extra sheets, the attendant stated that "He'd send someone over with more sheets."

They never came.

Thankfully we were in Texas to visit cousins so they lent us some sheets for the night. But we were here for two nights.The bugs were getting ridiculous. My mother said every time she put her shoes on (because she REFUSED to walk anywhere in the room without something on her feet) there was another bug near her shoes. Not a fun way to spend a vacation.

So on this second day, a housekeeper came through and knocked on the door to see if we needed services. We asked for more sheets. He didn't understand the request, somehow. And even made a note to tell us that since we're getting new sheets, he's not cleaning the room tomorrow. We check out tomorrow. You're not going to clean up after folks who just left the room?? I don't understand, but that's most likely why our room was in the state it was in when we came through, huh.

Our stay in that room was seriously not pleasant. My skin is still crawling and I haven't been in Texas for a few days now. But considering I keep getting a reminder e-mail about filling out a survey, I might as well let you know!

Please please please, give more attention to your rooms and how they are. I know you've only been open for a year but a year is a LONG time to be able to get stuff together if you're going in the hospitality business.

Double room, 2 people, no wash cloths or maybe 1. Had to ask every day & nearly bought our own.
1st room had a bathroom fan with extremely loud buzz. To flush toilet, had to take lid off tank. Told clerk & was shown a better room. Faucet on sink kept falling off. Towels & bedspreads had stain & shower curtain too. No smoke alarm or sprinkler in room. Just the back of a smoke alarm still on wall. Housekeeping was very nice lady & so were those in office. They did move a fridge into the room when I asked. Felt unsafe at night when taking dog out. We stayed in another motel 6 near baton Rouge, La. Was remodeled after a flood & had everything we needed was in room. Plus smoke alarm & sprinkler system.