Hong Ha Hotel in Hanoi

Don't stay there. I've never been in a hotel that bad, and I've been to a lot of different hotels in Vietnam and Asia in general. The rooms were extremely dirty. There were stains on the furniture and the door to the bathroom were covered with a layer of filth. There was mold and grime in the shower too and the drain was clogged. It certainly added to the fact that you can't open or close the bathroom door without stepping into the shower. If anyone bigger in size stayed there, I doubt they would be able to use the bathroom at all. The cherry on tops were the rat family living in the celling/ vents. I would rather stay farther from the centre than in this filth.

Also, it didn't happen to me so I can't be 100% sure it's true, but one of the families in our groups had to pay for water from the minibar. It was in the fridge that was stuck and didn't open earlier when they wanted to put their groceries in there. The water was full, just opened. It wasn't expensive, but we have been told it happens a lot in the hotel

Here i came with my family and took 2 rooms .. when we went out for food in vietnam they did our house keeping and said we lost one of the key from there hotel …. We are traveller … this was the worst hotel which have i stayed in my life .. their hospitality is very poor condition and their attitude is soo rude to us .. who ever is gonna chose this hotel they are gonna get in trouble .. also in morning they are saying that morning breakfast must have 10 person .. and the food was very bad ..

The worst hotel during my travel in Vietnam. I booked 2 rooms for 2 nights (29 - 31 March 2025) via Trip.com at December 2024. I am travelling with elder and 3 years old kid and we arrived at the hotel at night after arrived from Sa Pa sleeper bus around 10.30PM, and just to find out that the hotel is full and no rooms left. First, they told me that my booking was not confirmed yet, and I showed them booking confirmation email from Trip.com. Second, they told me that the hotel is not partnered with Trip.com, then I chat the Trip.com customer service right away to confirm, and turned out it is true that Trip.com is their partner, then I confront with the hotel statement, and the hotel apologize to give me false information. And then I was waiting without any certainty for around 2 hours, you can imagine it, in the middle of the night, with elder and kid, tired and nowhere to stay. I am trying to solve the issue with Trip.com customer service which is very helpful, trying to find me another alternative hotel nearby. In the end I booked nearby hotel with very high price because the only room left that can accomodate my group was the suite type room, and finally we can rest nearly 01.00AM. My assumption, this issue is because I am not arriving at their hotel to check in until late night, they sell my rooms for another customer, to gain more profit, because it is on the weekend and the demand is high, and they don’t expect me to show up. I am very disappointed with Hong Ha hotel, and not recommend this hotel to anyone, please beware with this hotel!!!!! I screenshot the booking to prove that my review is true and not lie, with some censored on the price.