New Amely Hotel & Resident in Hanoi

If you don't care so much about quality and just want a clean room, this is sufficient. (I guess) The location was confusing even to the local Grab drivers. The staff was very friendly and easy to communicate. However, maybe we were cursed so everything was broken.

1. The AC leakage water was flooding the room.
2. The socket to insert your room card so your room has power is basically a USB socket (not literally) because we had to insert so many times and try different angle? and speed, or do it very aggressively to get it to detect the card.
3. The door didn't close. It stays like what's in the photo.
4. The bathroom door was wonky and kept swinging open so we tried to close it with force, and one of us ended up getting locked inside cuz the door was stuck. Luckily we traveled in group so someone was able to ask for help from the reception and they came to our rescue. They seemed like they were very used to this kind of situation.
5. We didn't have blankets, they were just blanket covers so they were super thin and weird to use as a blanket. It was truly mysterious experience. (see photo)
6. We stayed for multiple days and they don't always clean the room, if you want the room to be cleaned you have to tell the reception. Also, when they did come in to clean they didn't always refill stuff, including the toilet paper and drinking water. They also didn't dump the trash for two days when it was full.
7. The reception was so nice to let us use the amenities in the dining area, like the oven and microwave, but nothing was working 🫠.

Other rooms in ppl's reviews seem decent, I think it depends on your luck 🤞

I think the owner will recognize us through the photo, so please don't curse us further we were just stating the truth. 🙏 We truly think you and your staff are very nice people.