San Premium Hotel in Hanoi

We had a very solid and comfortable stay at the San Premium Hotel, which is perfectly situated right in the heart of the Old Quarter. The location is incredibly convenient, with everything you could possibly need located just a short walk away. The absolute highlight of our experience, however, was the impeccable service. The staff is extraordinarily courteous, welcoming, and proactive. Their English proficiency is excellent, which made communication seamless. When I approached them with several non-standard requests, they handled them with high-level professionalism and genuine politeness, and they were always quick to assist with our luggage.
The accommodation itself was highly satisfying. We stayed in a spacious room that featured a wonderfully large terrace. The bathroom was well-appointed and in great condition. Most importantly, the level of cleanliness throughout the room was flawless. The bed and pillows provided a very comfortable night's sleep, and I specifically appreciated the use of proper fitted sheets - a crucial detail for comfort that many hotels surprisingly overlook. It is exactly this kind of attention to basic hospitality standards that makes a property reliable.
The only notable area for improvement is the breakfast. The morning buffet was quite monotonous and the food lacked flavor, so I cannot say I was impressed by it. However, if you are only staying for a couple of days, it is completely tolerable, especially considering the abundance of excellent dining options right outside the hotel doors. Overall, the exceptional staff, meticulous room cleanliness, and prime location easily make up for the mediocre breakfast. This is a highly reliable hotel that delivers on the most important aspects of hospitality.

I had a pleasant stay at this hotel during my recent business trip. The overall experience was smooth and comfortable, making it well-suited for corporate travelers. The check-in and check-out processes were efficient, and the staff were courteous, professional, and responsive to requests.

Great location right in the center of the old quarter. Majority of attractions in walking distance. Hotel staff was really nice and accomodating. Room was spacious and clean.

The staff was great! Buffet Breakfast has many selection.
The room was big and quiet. Very nice stay, highly recommended!

Excellent value for money, excellent location. The room was very clean and the bed was very comfortable. Breakfast was good and the staff was very friendly. Definitely recommend this hotel

Receptionists were very friendly and helpful.
Good things are they're able to communicate via English and could provide useful information for tourists.

Everything was above expectations.
The room was really good for the price and everything else was excellent, especially the service. I cannot stress this enough. Aimee and her stuff were super friendly, welcoming and helpful with everything we needed and asked for. The location was very good, just a few steps from anything we wanted to visit. The breakfast was also very good.
Strongly recommended for family visiting Hanoi and we'll happily stay there if we visit again.

We are family of 4 members traveling to Hanoi this time.
The hotel location is very good, walking distance to reach few famous places.
The hotel provided buffer breakfast and afternoon tea. Food is good 👍 and yummy.😋
Overall experience is excellent 👍

The staff at this hotel were exceptionally kind and helpful! I've travelled to more than 30 countries and stayed in loads of hotels. The staff here were the some of the kindest I've ever encountered. We stayed for two nights before traveling around Vietnam and at the end of our trip decided to return to this hotel again because of the nice people who work here.

Also, for those looking for a location close to a lot of sites and restaurants, I recommend this one.