Muong Thanh Luxury Phu Quoc Hotel

Area for improvement :
I'm very disappointed with my 3-night stay at this 4-star hotel during my birthday week. Despite informing them it was my birthday, there was no acknowledgment. Furthermore, the receptionist struggled with basic English. When I initially inquired whether it was a 3 or 4-star hotel, the staff couldn't answer. Upon my friend's arrival, a request for a second room key was initially denied, citing a "one card per room" protocol, which I only received after insisting. Additionally, a request for extra pillows due to my sinus issues was fulfilled very late. The TV in a 4-star hotel also lacked smart capabilities, and one channel had no sound, which the engineer claimed was not an issue, stating only one channel was working. Overall, this stay has been filled with unexpected disappointments.

I was shocked to witness unprofessional behaviour from the 2 female receptionists during my check-out. A Korean customer was struggling with a language barrier, and instead of assisting, the receptionists rolled their eyes and walked away. This is unacceptable conduct for a 4-star hotel.

PROS: Close to the beach, can watch the sunset from the hotel, front desk was professional and courteous, room service was great, internet was good, water pressure and temperature was good, size of the room was very specious, clean sheets, breakfast was good enough, close to the night market.

CONS: My room was dirty, carpet was stained, hand print on the mirrors and the sliding door to the balcony, pink stuff on the bathroom door. 🤮

I regret staying here for 5 days because the room didn’t feel clean.

Beach was dirty and nothing there😔. So expensive but i do not like the hotel