4 star hotels in Tirana

This hotel is very central, had good prices, very comfortable rooms, and an excellent and efficient receptionist who spoke perfect English. Parking was available internally so that was very positive . The only complaint related to breakfast which fell beyond our expectations (e.g.i had two fried eggs served cold), but I understand that this matter will be resolveded once the new restaurant is completed...

Nice hotel but doesn't feel like a 4 star. The access is done through a shopping mall by elevator. But then rooms are accessible by stairs only, making it not great in case of heavy luggage. The rooms are well dimensioned and comfortable. We had a room with balcony which was also nice. SPA was not working during my stay. Breakfast was good and had sufficient choice and the staff were nice. There is...

The hotel is in a great location and all the central sights are within walking distance. The rooms were fine, reasonably large, and clean. The bed was comfortable and the shower was great. We had read good reviews about the breakfast. Our experience wasn't quite as good. The hotel reception is accessed via elevator on the 10th floor. The elevator is glass and on the outside of the building. The breakfast...

I stayed at La Bohème during my time in Tirana, and honestly, it was perfect. The location couldn’t be better – you’re right in the center, so everything is within walking distance. Great cafes, and little shops are all just around the corner. The hotel itself is super cozy. My room was comfortable, with a nice, modern feel, and I loved that it had a chill vibe. After a day of exploring, it was a...

After a short stay at La Bohème Hotel, I can say it was a very positive experience. The rooms are comfortable, clean, and modern, offering a warm and relaxing atmosphere. The furnishings are stylish and provide all the amenities you might need during your stay, including a comfortable bed and a functional bathroom. The service is another strong point of the hotel. The staff is friendly, attentive...

Perfect Stay at La Boheme Hotel La Boheme Hotel was absolutely amazing! The room was spotless and beautifully designed, the bed was super comfortable, and the breakfast was delicious with so many options. The location is perfect – close to everything yet peaceful. The staff were incredibly friendly and went out of their way to make our stay unforgettable. The spa and gym were great bonuses too. Highly...

The Green House is located just a few steps away from so many of Tirana’s great restaurants plus they have a great breakfast buffet. The Green House is exceptionally clean and beautiful inside and has an inviting patio area outside. The bed in our room had a wonderful mattress and we slept like we haven’t slept in forever! The staff were kind, friendly and go out of their way to please. We can highly...

Great little hotel, very convenient location within easy walking distance of just about everything in Tirana

A great hotel tucked away in the centre of Tirana, comfortable rooms and great service Recommend !

A little gem in Tirana. Away from the noise but walking distance from everything. Incredibly helpful staff, excellent breakfast with choice of hot and cold items buffet, well maintained bedrooms. Very clean. Would reuse without hesitation. Private free parking.

I would use the Green House again. This is a professionally run hotel. Quaint. Convenient. Within walking distance of anything you need. The staff was attentive and kind. Breakfast was fresh and tasty! The courtyard is inviting and well maintained. My compliments!

Its a decent option for a short stay. Rooms are well designed yet we got one that faced the garden. It was loud with the kitchen next door. Yet, rooms are comfortable and with new facilities. Room service is excellent!!! Stuff is polite and at service as well. I recommend at least one meal in the Berlin restaurant just next door. Garden is great and comfy. Breakfast, decent! Liked the sweets. Coffee...

Hotel excellent staff very helpful and friendly amenities 1st class breakfast excellent good choice would definitely stay there again

Had a great stay at MonarC. Staff very friendly and helpful! Would stay again and recommend.

Clean room, staff are very friendly and helpful. Location is great, walkable to city attractions.

Everyone was friendly and so helpful. Our stay couldnt have been any better!

First of all, I want to mention the staff. Every single one if the staff was extremely friendly and helpful. The rooms are newly renovated and in a modern design. The room size is good and the beds are comfortable. Location of the hotel is central and it us easy to get around from the hotel. However, due to the central location it is quite noisy. Even with windows, shutters and curtains closed, the...

Great property in a very good location. Good clean, spacious rooms. Nice bar and restaurant. Great value.

They warmly welcome you as you arrive. The place is Very clean and cozy. Room Service is excellent. Daily hotel breakfast is excellent too. I advice you to bring a portable bidet though. 😅

Lovely place. Comfortable location with amazing staff. Smiles and greetings makes everything different.

Really quiet at night. Views really not nice from the room, but hard to control construction area. Room too hot and not possible to adjust. Warm water in shower weirdly fluctuating. Breakfast area right across toilets and air flow kept doors open if not closed by everyone. Breakfast was ok thus I felt as if monitored due door again was open to kitchen and personnel watching. Breakfast area also noisy...

It was ok but there was hair in my bed and they didn’t give the correct bed layout that was paid for and got a smaller room

Very good location and nice and friendly staff. The room was lovely and the bed was comfortable. It was a little bit noisy at times but it was fine. There were free toiletries in the bathroom and the shower looked good but unfortunately the water came out everywhere when having a shower as there is no shower wall which left the floor being all wet. The breakfast was nice, they changed it up a bit...

Hotel Senator is the best option to stay n Tirana. Excellent location, service, good food and especially the front desk. We are staying here for the second time and will come again. We will miss the faboulous breakfast in Hotel Senator!!!!!!

We must have come at the wrong time because the aircon did not work in our room making for a very uncomfortable stay, the room also had some mould in the bathroom and stained walls from old aircon unit. Overall I think it probably is nice if you’re given a good room and the aircon would work! Overall short walk into town etc and some nice places around. Staff friendly enough!

Charging station EV electric car

Good location to airport, clean and big rooms

Very nice hotel with free airport pick up/drop off which is a real plus as airport taxis try to charge you €20 for a 2km drive, plus hotel has deal for €12 (1200lek)for taxi into Tirana (17km) so well worth using this service if going into the city,Elvis on reception was a great help and suggested good places to visit.all staff a very friendly and restaurant is very affordable for a 5star hotel (cappuccino...

Very new hotel. Lacks a bit of character (e.g., the room decor, and the spa's jacuzzi and showers...), but the bedding is superb, and the staff are super friendly! Breakfast is delicious. We'd definitely come back if we're passing through Tirana airport again!

clean room and bathroom, good hotel for overnight stay before early flight, a bit far from the airport so it is quieter

Beautiful hotel with amazing pool and facilities. Easy to park and relatively quick check in. Fantastic breakfast and free shuttle to and from airport. Only downside was their new drawer refrigerator was useless, everything was warm.

Perfect hotel for an overnight stay before a flight. Five minutes from the airport and with a free shuttle. Everything was great!

We were a family with a dauther. Everything was perfect. The manager was working alone, as for Xmas holiday, and she did a great job, giving perfect service. The location is perfect, the room was big and comfotable. Highly recomended!

I loved everything about this little hotel. Great location. Friendly and extremely helpful staff. Clean and modern. There was nothing I didn’t like.

We chose this hotel mainly for its excellent location—just a short walk from Skanderbeg Square and all the main attractions in Tirana. It turned out to be a fantastic decision! We arrived earlier than expected due to our flight, and although we didn’t anticipate our room being ready, the lady at reception was extremely kind and accommodating, allowing us to check in right away. The room was spacious...

I really like it. The location is perfect, the room is big and immaculate. Even when I walked around the room barefoot, the floors were so clean that I was very surprised. It fully deserves 5 stars

We didn't know what to expect, but the hotel is great. Our room was big, and had everything we needed. In fact, it's almost luxury at an affordable price. The owner is managing himself the hotel, and is very friendly. There are many things to visit in Tirana, but don't miss Bunk'Art 1 visit, which is NOT an art exhibit, but a jump back 80 years ago, that explains how Albania became the most fortified...

Very good hotel, friendly helpful staff ,clean comfortable good breakfast ,nice and warm , the best so far here I've stayed in, definitely look if you need a room, bit out of the centre but regular buses just around the corner or taxi ,good restaurants nearby and shops, will come back,

I had the pleasure of staying at Hotel Sokrati and I couldn't be more pleased with my experience. The hotel is beautifully maintained, with modern and spacious rooms that are both comfortable and stylish. The staff went above and beyond to ensure my stay was perfect. From the warm welcome at check-in to the helpful concierge, they made me feel like a valued guest. I highly recommend to anyone visiting...

Amazing experience! We was for conference at Sokrati and we really enjoyed it. The hotel facilities was new and all is clean and perfectly ready for us. We really loved the food they offer for breakfast.The employees are really nice and helpful. The place was very comfortable and nice.

Very nice hotel in a calm neighborhood. The decoration of the room and the lobby seem luxurious. And very important: bed is comfortable The parking under the hotel is small so better not driving big cars (I was renting a Renault Koleos and it was a bit difficult to park)

We stayed at the hotel for 3 nights and it was one of the most beautiful stays. The rooms are beautifully furnished and the service is excellent. The staff (reception and staff) were very friendly and helpful. We arrived at the hotel late and wanted to go out for dinner, but it was late so they suggested a restaurant and ordered food to be delivered to us. I thank them very much for their kindness

The hotel is a 12-room small boutique kind of hotel. The rooms are to modern standard and look very classy. The beds and pillows are super comfortable. Both reception staff Denada and Ina (apologies if I got the names wrong) were superb and very welcoming, they took real good care of us and all of our needs. Thank you very much ladies. The breakfast is amazing and made to order. Highly recommend the...

It was great place and had a great time

The hotel is located about 20 min walk from the city centre. Lot of shops in the neighbourhood. But also a very busy street just outside of the hotel. Breakfast was OK. Staff was not good. Not attentive at all, and sometimes directly rude. One person in the reception was OK.

The location of the hotel was quite nice. It was clean and tidy. The rooms were good. Had some trouble with the airport pickup, would rather advice to book a taxi online on Speed taxi Albania. No halal food options.

The room was comfortable and clean, with a large living room and two bedrooms. Both had balconies and a simple kitchen. The room was spacious and reasonably priced. There was a small, simple pool on the fifth floor, and the hotel was tastefully decorated. It's about a 15-minute walk to the square, and there's a large supermarket nearby.

Last weekend we had an amazing stay in this beautiful Hotel. The service, the location and the staff were absolutely outstanding. A truly amazing tean, manages by highly responsible and engaged directors

I stayed here for 5 nights and I highly recommend this hotel. The location is convenient. Nice atmosphere with a beautiful rooftop terrace restaurant and a swimming pool. The terrace restaurant's food and desserts are top-notch. Lovely staff and very helpful ❤️ I’ll definitely choose this hotel again if I come back to Tirana 🇦🇱

Elegant hotel, very clean, with excellent service. A great choice in Tirana.

The hotel is very clean and well maintained. Breakfast is provided upon discussion; it was of very good quality. It is a family-run business, so the staff are really invested in running the place well. They are very polite, efficient, and helpful. The location was great for us, given that we had business at the Agricultural University next door.

A lovely family run business that made us feel like home very helpful with everything we needed. I shall definitely be back on my next stay in Tirana

Room was spacious for 2 adults and a child and looked newly updated, with great internet. Cafe was great for coffee. Location is not the best, but not far from the center. Staff is accommodating and friendly.

I had a fantastic experience staying at this hotel! The price was very reasonable, especially considering how clean, comfortable, and well-located the place is. The staff were super friendly and helpful, always ready with recommendations. The room was spotless and cozy, and the Wi-Fi was reliable. I also loved how close it was to all the main attractions in Tirana. A true hidden gem for the price—highly...

We arrived in the middle of the night. Was met on my way in by a very nice man. Who showed us the room. Got what we ordered. And got up for breakfast before we went on. Is a reasonable hotel for cheap money. Would have had a better standard if we were to be there for many days. Because is only a 3 star. But very nice staff. And a perfectly fine hotel for a simple overnight stay.

Lovely room and stay! The WiFi was down for upstairs in the rooms but worked in the lobby area while I was there…I do wish that part would’ve been communicated because I did have an important meeting but they let me use the conference room downstairs so I will say staff (Arson) was accommodating! Bar lounge is closed. But everything else was really good loved my room, the location, the view ! All amazing...

We stayed one night in the Dajti Tower Belvedere Hotel and it was lovely! It was off-season and they have some construction going on which didn’t affect us but did mean there was only one other room occupied that night. Nevertheless, Arson at the hotel was very helpful with both check-in and check-out. The restaurant has an incredible view plus excellent food! We enjoyed dinner and breakfast there...

Stunning views, cool temperatures, a wonderful place to stay. The staff were very kind and helpful. The hotel is a bargain and the cable car is included in the price as well. Excellent breakfast. It is very nice to have more time in the park.

Wonderful! The cable car is worth the price. A great escape from hot summer in Tirana. Hotel is new a not overpriced and there options to eat and stay overnight

Another of Tirana's revolving rooftop bars. It's an OK bar but with outstanding views. Situated on top of the mountain accessed by the Dajti Express cable car. The cable car journey is worth it alone. The surrounding national park offers various activities from hiking to archery and even crazy golf. So the bar is a great place to chill out after any of those activities

It is situated in amazing Great Park in Dajti mountain, modern construction. It fits nicely with Dajti mountain. Unforgettable experience. There is a bar, restaurant and especially in upper part of hotel is a nice bar . You enjoy coffee or something else and in the meantime the bar coms around, it is a moving construction which gives you the opportunity to enjoy the beauty of Dajti mountain and Tirana...

I had an amazing stay at Sky 2 Hotel . From the friendly staff at check-in to the spotless, comfortable room, everything was perfect. The bed was super comfy, and the bathroom was like a mini spa. Breakfast was delicious with lots of options, and the location was ideal—close to everything yet quiet. I’ll definitely stay here again next time I'm in town!

Rooms have everything you need. Great location, close to city center and lots of restaurants. We had a pleasent stay!

The weather was nice, not the best for people who are willing to stay in a luxury hotel the receptionist lady was so nice had a beautiful smile and the boy was also so nice with us. The location was nice because you could go for a walk to get an ice cream or something from the supermarket. The breakfast did not have a lot of choices, we had troubles with the AC change two rooms, but at the end they...

I arrived at 10 pm for a two night stay at the Sky 2 Hotel. Checkin went really smoothly, with the receptionist explaining everything that I needed to know. I stayed on the second floor, which can only be accessed via the lift. The room was spacious with a comfy bed. The air-conditioning works with an On Off button. As it was late and I was tired, I made a quick visit to the bathroom, which looked...

I stayed here overnight as part of a group tour. We were dropped off on a main road then had to walk around to the hotel located in a narrow one way street. The location is within reasonable walking distance to the main attractions around town as well as nearby restaurants. My room was clean & a decent size. My bed had clean linens & I had a comfortable sleep. The bathroom had decent hot water & pressure...

The hotel is very central, walking distance from all the main places in Tirana. It is a 4**** but standards in the country are very low, in other European countries it could be a 2*** or max regular 3***. Beds are very comfortable. It was clean, but the bathroom as well as balcony or air conditioner show that the building is getting very old. Some members of the staff could not speak English. Breakfast...

Really cool hotel. Spacious rooms. Has a very chill vibe. The lobby is a great place to hang out. And breakfast was included. Much better experience than the chain I stayed at last time. Next time I will check out the spa. Exceeded expectations. 10/10

Very nice and kind stuff. Even though we arrived at another time than declared, we could still use the free sauna (which for you need a reservation) The breakfast buffet was super delicious and the price was right. As well as for the rooms which had good air conditioning and pretty furniture. There was just a little issue in the bathroom which I am sure will be fixed as the reception lady was greatful...

Very nice hotel. Great breakfast and very kind personel. Special thanks to the guy that works graveyard shift.

You will find a better one for the money. Not directly in die center (about 15 min walk), rooms are good and stuff is helpful. But I had to change room two times because things were broken.

Had a very nice 4 night stay, good room. Everything was perfect. Not far from center of Tirana. Staff is very helpful and friendly especially Uarda. Breakfast is great too!

One of the greatest hotel in Tirana, I stayed for two days. Everything was perfect, room service, reception, staff were great and well educated. I would highly recommend this hotel for Tirana visitors.

I eat lunch at this restaurant and can't thank enough the chefs for the delicious food, 😋 I am very satisfied with the service as well, very friendly and supportive in selecting the food that you like, Defently, I will be back !

It’s a lovely hotel in Tirana. Perfect location. The bed was very comfortable. The shower was very good. Breakfast was very good. The staff were very kind and professional. Almost all speak fluent English.

Staff was very helpful, especially speaking English.

We were a family of 4 from UAE stayed here for 4 nights. Positives: - Location of Hotel is nice. In mid of city nearby to any location and surrounded by many local restaurants and shops. Area is modern and clean. Lively but still a quite place. - Service of hotel is quite nice. Staff is courteous and very responsive. - Rooms are not luxurious as Dubai but very good as per Europe standard and fit for...

The hotel is located in a quaint part of Tirana, with lots of residential apartments above. The restaurant in the hotel is amazing. The surrounding area has shops and a grocery store within a few minutes walk

A Wonderful Stay at Habitat Hotel Tirana Located in the heart of Tirana, Habitat Hotel offers a perfect blend of comfort, convenience, and modern elegance. Situated not far away from Skanderbeg Square, this four-star hotel provides easy access to the city’s vibrant attractions while maintaining a peaceful atmosphere. The rooms are thoughtfully designed, featuring soundproofing, air conditioning,...

Drainage smell from toilet so have to keep door closed at all times. Also, you can very thinly see outside through the shower and bedroom blinds as the corner is a blind spot, but only a small one. Bedroom nice otherwise, huge balcony with nice view. Cigarette butts left out from previous guests on balcony table. Sauna very hot (good) though exit is a metal handle which gets extremely hot, steam room...

We stayed in this hotel as two female friends in our 30s, for two nights. Location wise, it’s an ideal spot for exploring Tirana. The hotel itself is nice and modern and it’s fine for a couple of nights stay. A couple of things to mention: • we did have a regular smell of drainage in our room which wasn’t pleasant • there was supposed to be a rooftop / top floor bar but it was closed the whole...

Hotel was clean and as advertised, but a lack of attention to detail. Our room had a window that wouldn't close so in the day there was a lot of road noise and car horns, and at night it made a rattling noise. We asked on the first day to please look at it, and nothing happened, and on the second day asked again to please close the window, a staff member came up to see it was broken and said they needed...

Just spent last five days here and really can not recommend enough. The spa area is lovely , could do with staff always there but Genta welcomed us, showers us everything and was very kind. We had both booked massages and were blown away with her expertise. Gents does reflexology and boy is she good at reading your needs . I returned in my last night for horlt stones and a hamamm scrub . Genta you...

The staff at this hotel are so kind. I passed by and had an issue with my bank card. I needed to urgently make a call. They were really helpful. When I offered to buy at their restaurant to thank them. They said, they helped 'Because, they are human". It reminded me of an instagram called "Humans of NYC". Acts of humanity. Thank you.

Excellent experience!! All the staff we’re absolutely phenomenal. I had an amazing massage by Gentiana in the spa she is an angel and we also celebrated New Year’s here they tailored the menu to meet my coeliac and Corn allergy needs. We had so much fun dancing with the group. It was really well organized and very generous portions and attentive experience. When we arrived, we asked Ani if we could...

The hotel was ok the staff were nice especially the dining staff. Compliments to the chef for the beautiful delicious dinner. Thanks to the male staff at the reception for the goodbye drinks that was nice and helpful. The only turn off for me was the spa, while it was great to access 24hrs, it also explains why the pool and jacuzzi was very dirty. It had evident of particles both big and small in it...

We stayed at the Privilege Hotel for four nights and I would rate the experience five stars (9.0/10). Our room was very clean upon arrival, the staff were extremely friendly, and the spa area was available for free 24/7. I also really enjoyed the breakfast — there was a good variety of options to choose from, and it was served until 12:00, which allowed us to sleep in and enjoy a relaxed morning....

One of the best hotels I’ve ever had the pleasure to stay in. The whole staff is just amazing, kind and super professional. They gave us many free drinks 😁 The service is premium, rooms are spotless and spacious !! Best thing about the hotel, aside from the awesome staff, is the 24/7 heated pool and jacuzzi!! All in all, an awesome experience and I know for sure that I’ll be back ! Many thanks to...

I visit their with my friend, it was amazing , the people here is so nice the room is beautiful. Grateful pool . Everything was perfect. Especially Jeni (xheni) that helped us so much!! She has been so kind and helpful and everything with a smile. One of the best people we met in Albania !!

Rooms were very spacious and clean. Staff were very helpful and friendly. The location was great, there is a bus stop just outside the hotel to take you to town and Teg shopping centre. No need for a taxi, the bus is very reliable every 5-10 minutes. I loved my stay at Privilege Hotel & Spa. I would return and I recommend the hotel.

We had a great time! Clean rooms and helpful staff! At the restaurant you eat very well and the prices are reasonable... The manager is a kind and helpful person. A hotel that I highly recommend even for the little ones! The swimming pool is practically always open and I recommend trying the massages, the girls are very good!!

Nice place. Good for relaxing. Rooms are good and clean. Its good value for tje money. Not far from TEG. Recommended.

The property was 30 minutes from the airport and nearer to the city centre (1000 lek for taxi). They also had parking outside the building. The breakfast was also really good! Good rooms and great staff

Excellent. Super friendly and helpful staff at reception. Helped me set up the room for a birthday surprise promptly, with me changing the arrival time a few times. Room was beautiful with a jacuzzi you could actually fill with hot water. Fixed breakfast with two options was the only downside of the whole stay.

Bonsai is truly a wonderful place to stay. The owners and the employees are such lovely people and they are eager to help. I had such a great experience. The room was clean and secure (just don't forget to close the window to avoid the street noise). The breakfast was great. They served great coffee and fruits in addition to what you order. There is Wi Fi and everything that you might need. And the...

I had a great stay at Bonsai. The rooms are clean and in good condition. All the staff were super helpful and polite. Klejdi in particular took the time out of his busy day to recommend places to see and things to do. He was always willing and happy to go the extra mile - much appreciated!

Excellent botique hotel in the outskirts of Tirana. The rooms are beautifully designed, spacious, and clean. Large and comfortable beds and pillows. Great shower. Rich breakfast, made by order and served to your table, including eggs, coffee, freshly squeezed orange juice, and more. Very friendly and helpful staff. Free parking. Overall, superb value for money. The hotel is located outside the busy...

We were in Tirana for 3 nights and found the Doanesia Premium Hotel & Spa. It is a beautiful hotel with decent rooms, and a great spa and an excellent restaurant, whose food you have to eat to believe. A special mention for Sinan who went out of his way to help. My car tyres were low in pressure, and he volunteered to bring his own air compressor and filled my tyres with air. He also checked them again...

Really enjoyable stay at Doanesia Premium Hotel & Spa. The beds were very comfy, the staff were friendly and welcoming, and everything felt well looked after throughout our stay. Check-in and check-out were both smooth and easy, which made the whole experience even better. The hotel rooms were clean and well presented, the bar was great, and the food was amazing. Overall, it was a really good stay...

The hotel was clean, tidy with a welcoming atmosphere. The staff were kind and friendly, nothing was too much trouble. The food was really tasty and great value. Breakfast could have been hotter. The spa was fantastic, pool, steam room, ice bucket and sauna all cleaned regularly.

All staff are welcoming & friendly. They are ready to help and advice whenever needed. Arranged airport pick and gave us the best price. Were met by a welcoming juice and a smile on everyone’s face. Rooms are clean with amenities. Spa & sauna are so good and a must try. Plenty of options for breakfast A bit far from the center (15 min by bus) but Bus station is 3 mins away

On our first visit to Albania we were lucky enough to have stayed at this hotel. Heather and I were both impressed with the facilities at the Doanesia but more so with the excellent staff. From the moment we arrived to the time we sadly had to leave all the staff were friendly, extremely helpful, and spoke very good English. The food at breakfast was very good, so many foods to choose from. For the...

Amazing staff (reception and restaurant), very nice spa, in front of the hotel you have the bus station that takes you to city center, on the other side of the hotel there is the bus station that takes you to Durres city at the beach Big rooms, good hot water pressure The hotel restauranthas amazing food and it's cheap!!!!

The property location is centrally situated. The rooms are a little on the small side. Biggest drawback was the pervasive and persistent cigarette smoke and cigar smoke smell, both exterior with the entrance/outside cafe area, the lobby, the bar, the elevator and hallways, and rooms. This singular smell issue will prevent us from choosing this location in the future.

It is customary in Albania to smoke in every corner. In the hotel smoking from the lobby floor goes up to the rooms and it's just unbearable. It's hard to breathe. The clothes stinked, even in the room.

Amazing staff and service! Thank you so much for everything. Gréât location 🙏

A bit pricey since spa cost extra even sauna they charge 15 euros per person per day. The breakfast is great. Rooms are a bit dated with many things semi broken, lights are blue/greenish , uncomfortable. No coffee powder in room and only 3 bags of tea during 4 days stay.

The room was clean and welcoming, and the bed was amazing! The mini bar is well stocked. There was a kettle, etc, for hot drinks, but only tea? There was a bit of a glitch when we went to book in; our rooms were not ready, and I felt that the receptionist wasn't very engaging. She told us it would be about 10 - 15 mins, 1 hour later, we were still waiting with no real apology. Although I will say...

There was too much smoking in different parts of the hotel, including the reception area.