Hotel Bergcristall in Neustift
✅ Staff described as friendly, cordial, and attentive, with special mentions to individuals like Cosmin, Margarena, Angelika, Christian, and Zoltan for exceptional service. ✅ Facilities such as a sauna, heated indoor swimming pool, massage services, and a spa area praised for being clean, well-maintained, and relaxing. ✅ Rooms noted for spaciousness, comfort, and family-friendly furnishings, with some guests upgraded to large 60 m² suites. ✅ Location praised for convenience with bus stop to Stubai Glacier right in front and proximity to local restaurant Geier Alm. ✅ Food quality highlighted by varied menus, vegetarian options, and a daily afternoon buffet that can substitute for lunch. ❌ Some guests found the optional 5-course dinner inconsistent in quality between nights. ❌ Charging for bottled water during dinner despite it reportedly coming from the tap caused confusion. ❌ Hotel-organized activities are held in German only, which can be difficult for non-German speakers to follow. ❌ Complaints about coffee, tea, and snack drinks being charged while cakes at the afternoon buffet are free.
Rooms and prices
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Description
Hotel Bergcristall is a four-star establishment located in Neustift, Austria, offering a wide range of room types from Economy to Suite, including many with balconies and mountain views. Guests praise the hotel for its spotless cleanliness, excellent amenities, and attentive service, reflected in perfect scores across these categories. The hotel features a spa and wellness centre with a sauna, heated indoor pool, massage services, and a fitness centre, complemented by family-friendly facilities like a children’s playground and games room. Dining options include a restaurant and bar, with a varied menu that offers vegetarian dishes and a daily afternoon buffet that can substitute for lunch. The hotel provides free bike rentals, free parking including spaces for electric cars, and a convenient ski room. It also offers express check-in/check-out, non-smoking rooms, and supports pets. Many guests highlight the friendly, multilingual staff and the family-run tradition spanning centuries.
Location
Hotel Bergcristall is situated at Volderau 5 in Neustift, just 71 meters from the well-rated Restaurant Geier Alm. The hotel is approximately 22 km from Innsbruck-Kranebitten Airport (INN). It benefits from a prime location directly in front of the bus stop to Stubai Glacier, only 50 meters away, which takes about 15 minutes by bus. This makes it convenient for accessing the glacier and other nearby valley towns. The hotel also provides well-maintained walking paths nearby and ample parking spaces, including those suitable for electric cars.
Tips
- Take advantage of the Stubai card included with your stay for local transport discounts.
- If you don’t speak German, inquire about the language of hotel activities ahead of time, as most are conducted in German only.
- Consider requesting a room with balcony or mountain view for enhanced comfort and scenery.
Policies and conditions
- Breakfast: Breakfast is available at the hotel. Please contact the hotel for details.
- Pets: Pets are allowed
- Paying at the hotel: MasterCard, Visa
- Check in time: 13:00-21:00. Check out time: 08:00-11:00.
Services and facilities
- Elevator/lift
- Smoke-free property
- Heating
- Ticket assistance
- Express check-in/check-out
- Garden
- Terrace
- All Spaces Non-Smoking (public and private)
- Outdoor furniture
- Electric car charging
- Non-smoking rooms
- Family room
- Cable TV
- Hairdryer
- Shower/Bathtub
- Toiletries
- Ironing
- Laundry
- Safe-deposit box
- Shoe shine
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Restaurant
- Kettle
- Free Wi-Fi
- Airport transportation
- German
- English
- Tour assistance
- Free bicycle rental
- Bike rental
- Barbecue grill(s)
- Billiards
- Hiking
- Barbeque
- Sun Deck
- Ping-Pong
- Free parking
- Swimming pool
- Fax and copy machine
- Conference Hall
- Cycling
- Fitness facilities
- Massage
- Steam room
- Sauna
- Spa
- Playroom
- Children's playground
- Family/Kid Friendly
- Ski storage
- Ski passes available
- Skiing
- Pets allowed
Video: aktiv vitalhotel bergcristall volderau neustift im stubaital austria az hotels
Map
Reviews
Location was beautiful and fun.
Everything is nice and clean.
We had such a nice and relaxing holidays using the pool and spa.
The staff is super friendly and helpful.
The food is super tasty.
The only complain is that all the activities the hotel organize are in German, difficult to follow if you don't speak German
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Bergcristall
What room types are available at Hotel Bergcristall?
Rooms include Run of House, Economy room, Economy Double room, Standard room and variants with balcony and family options, Superior rooms, Junior Suites including mountain view and balcony options, Double Junior Suites, Standard Junior Suites, and Suites.
Is there direct access to public transport for skiing from the hotel?
Yes, the hotel is located directly in front of the bus stop to Stubai Glacier, approximately 50 meters away, with about a 15-minute bus ride to the glacier.
Are pets allowed at Hotel Bergcristall?
Yes, pets are allowed at the hotel.
Does the hotel offer free parking and facilities for electric cars?
Yes, free parking is available with enough spaces including spots for electric cars.
Are meals included and what dining options are available?
Breakfast is available at the hotel; please contact the hotel for details. The hotel has a restaurant and bar, offering varied meals including vegetarian options and an afternoon buffet that can replace lunch.
