Hotel Longoza - All Inclusive in Sunny Beach

90% Rude staff very unwelcoming and unhelpful , little English. Sold as a 4 star is definitely not. Limited choice.in all-inclusive not child friendly options . 1 of Only positives was the member of the bar staff at the pool bar lovely man only person to ever smile or great people. Hotel was clean i will give it that . I was charged 75 lev for quote"damaged sheets and towels" for my son getting sick in the middle of the night. I don't know what else to do in the middle of the night when a young child gets sick but to use the towels to clean the floor. Would staff prefer i call a cleaner in the middle of the night ?extremely disappointing no problem paying for laundering of the towels . But the manner in which I was told upon check out was so rude . Would not recommend a visit .

Avoid at all cost especially if British The hotel is dated bathrooms are so bad rusty showers also leak. Water went off daily Staff are so rude, there were 2 waiters that did try but the rest awful not helpful in any way No Diet Coke, when explained need sugar free for diabetes was told to go buy our own, was all inclusive hotel Cleaner kicked the plastic sunbed table out the way as she couldn’t get to empty the outdoor bin and shouted something but seemed very angry. The list is endless Food, not for me, everyday short of cups Couldn’t have late check out. Poor experience will not be returning. Be careful photos look lush but definitely not as they look

Where to start the rooms are horrendous small outdated however we got used to it as the holiday went on. The staff are honestly the most miserable , disrespectful people I’ve ever met and tbh I would be if I had to come to this to this place everyday. From the bar men ignoring you and being disrespectful to cleaners kicking tables at you when you’re sunbathing and shouting stuff in Bulgarian for no reason at all wether this has been happening because we’re English I don’t know but that’s what I expect. The only good thing is the cocktails are strong and the beer is good apart from that there’s absolutely no reason to come here , we’ve been coming to Bulgaria for 10 years now and this is by far the worst one. If English avoid don’t make the same mistake we did !!!!

Positive: The hotel was one of the cleanest I've stayed in. Close to the beach. Close to shops, bars and restaurants.
Negatives: The staff were extremely unhelpful and unfriendly, always abrupt and rude. The food lacked variety and was of a poor standard. None of the required 4 star amenities were available. The sewage system is archaic, constant putrid smell from the bathroom. There is a general unfriendly atmosphere in the hotel. I would not recommend this place nor would I stay again.

If your English do not go ther vile full ov eastern arrogant Europeans I told them we're 2 go like😆👊🇬🇧 was the only English person in the hotel staff were nice tho ! Bulgaria is good place!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would not go to this hotel again even if it was free I went here 21st of September it was £330 all inclusive there was 11 of us all together I’m not here to moan about the food or how the hotel looked the slides was closed the kids club was closed we had 3 children with us and my disabled daughter day 3 we started to spend our time at the beach as we felt so uncomfortable at the hotel there was 2 other families but as the days went on there was us lot and the odd people and felt like they couldn’t wait for us to go one morning came down in the lift with my daughter and the floor was absolutely drenched and about 7 cleaners scrubbing the full reception area which I though was really bad as they could of waited for us to go or done it at a different time seen as they had seen me pushing the wheelchair since I got there and then they was stacking tables chairs and moving the sun loungers so only a few was left out we was all saying we would arrive back to the hotel one night and we won’t have a mattress on the bed it was starting to feel quite bad but then on the last day we got approached by a taxie man who was based outside the hotel he said we was having to leave at 8 at night and would take us to restaurant up in the hills and would take up all to the airport from there but we didn’t need to leave for the airport till 11 at night so we told him no thank you we’re leaving for airport at 11 which he replied they are closing at 8 though so I said well no they can’t we have kids and will have no where to go they can’t do that then he shouted the the man on the reception outside and said what time are you closing and he replied 8 which then I said i want to speak to a manager because you can’t do that I have a daughter in a wheelchair all the suitcases and had my other two children with me he walked off when my partner spoke to him he said ok not a problem but it was quite clear he wanted to close the hotel down at 8 and was trying to get the taxie man to have us out by offering to take us out for food they also stopped the all inclusive at 2 o’clock so we had to eat out they also turned the hot water off in the morning no one could get a wash or shower and when we came back after eating out we was making sure we had everything packed at this time it was 7.30 and they turned the electric off so it was pitch black in the hallways so when we came out our room the only light we got was from the lift I took videos of this as I have complained to on the beach because I wouldn’t want another family to go through what we did I couldn’t wait to get out this hotel and if they wanted to close so bad they shouldn’t of took the booking we walked past lots of hotels and they had a much better vibe then ours also playing music through the day for children entertainment we had none of that and it didn’t say the slides and entertainment wouldn’t be on so just be warned when you go from the 20th September the hotel is like a morgue and how they can just stop all in

I really don't, know where to start my review! It was the worst holiday! Food îs terrible, in the room smells like mold,very dirty ,very old ! Trust me everything îs dirty ,you canotaj find a clean plate to eat,clean cup to drink some coffee! Do not come here!