Crowne Plaza TORONTO AIRPORT by IHG in Toronto

Never would I ever stay at this hotel again.

I gave this hotel two chances, and both experiences were disappointing.

The first time I stayed, the WiFi did not work in my room. Strangely, it worked perfectly fine by the elevators, just not inside the room itself. I complained because I had an important online meeting and ended up having to use my phone hotspot. Nothing was done to resolve it.

This past weekend (Friday–Sunday) was even worse. Friday night seemed okay at first, but housekeeping was unacceptable.. the toilet had visible stains that I had to point out to a housekeeper myself to be removed which she gladly did for us.

Saturday night (Valentine’s Day), there was a party on the main floor that went until 1:30 AM. My room was on the 3rd floor and I could hear everything. The music was so loud my bed was literally shaking. I called the front desk multiple times and no one answered. I had to physically go downstairs past midnight with a headache just to speak to someone.

The only solution offered was moving us to the 7th floor where I could STILL hear the music (though slightly less). No assistance was offered to help us move rooms at that hour.

The next morning, I addressed the situation and asked how they planned to compensate guests spending $400 for two nights under these conditions. The response? A “care package” consisting of a bottle of water and a bag of chips.

Completely unacceptable service, lack of cleanliness, poor communication, and zero accountability. I will not be returning and will not be recommending this hotel to anyone..including my employer.