Hyatt Regency Toronto in Toronto

Last Spring, I explored booking a sizable corporate group through their sales office. As someone who works in Toronto's hotel industry and understands exactly how hotel sales operations function the red flags were immediate.

My interactions with Mr. Benn and his assistant Rose made it clear this was not a team operating with structure, accountability, or strategic foresight. The approach felt reactive, loosely organized, and overly reliant on pressure tactics instead of value-driven selling. That’s not how sustainable corporate relationships are built.

For a property flying the Hyatt flag, I expected adherence to brand standards and a baseline level of professionalism. Instead, the sales culture came across as fragmented and dated, a reflection of the property itself.

Corporate event planning is a small, interconnected industry. Experienced planners can quickly assess whether a sales office is capable of executing at scale. Based on what I observed, I chose to take my business elsewhere and I would strongly advise others who understand how this side of the industry works to think carefully before engaging.