Holiday Inn TORONTO DOWNTOWN CENTRE by IHG in Toronto

To sum up the experience here....awkward. We opted for a room with a king bed. The layout of our room was a bizarre intro into what we could expect, being completely unbalanced.
Headboard was the wrong size for the bed, which caused the bedside lamps to be different places (see photos attached). The bedsheet was inside out. Small detail but it's these things that add up to make this experience unpleasant.
The blinds were very noisy to operate (sorry to my other half) and hit the other lamp and coffee maker (again, room was NOT well put together).
The bathroom had NO fan, but just a cheap imitation on the ceiling. I verified there was NO movement of air from it. Water damage was present throughout the bathroom due to this, I'm sure there is mould hiding too (again, see photos!). Wallpaper was done horrendously (humidity didn't help), if that is the extent of the 'renovations' they did I wouldn't be surprised. No doorstop either so don't let the metal door handle hit the glass shower. Bathroom door didn't even latch properly without reallllllly pulling it shut.
BX electrical wire ran outside of the walls and not even properly patched. Was NOT expecting to see it here. Really, *Really*, disappointing.
No gym while we were there. Allegedly an alternative would be provided but other reviews talk about that hassle.
We got a late check-out but they didn't notify housekeeping who came by and woke us up anyways and we had to explain everything to them (nice people, but why would the hotel not keep them in the loop??)
The restaurant attached was fully booked out for a private event with no notice to guests, so don't bank on that.
Really the photos speak for themselves. Spend your money somewhere else.

I really wanted to like this hotel, but too many small frustrations added up. The elevators were painfully slow, and check-in took far longer than it should with a long line. The rooms were small but clean, although the so-called renovations don’t include basics like Chromecast, which most modern hotels now offer.
There’s no fitness centre in the building—you have to go next door. That alone wouldn’t be a big issue, but they require you to line up every single day to get a pass instead of giving one for the full stay. It comes across as cheap and wastes guests’ time.
Getting an invoice was another headache. The number listed on their website couldn’t help because my email “wasn’t on the booking,” and their advice to “press zero” just looped me through menus or hung up on me. After multiple attempts, I finally reached someone—who didn’t listen, immediately put me on hold, and sent me right back to reservations again, who still couldn’t help.
The shower felt flimsy, like the base might cave in, and overall the experience didn’t match the price point. The one genuinely positive part of my stay was the housekeeping service—my maid was kind and friendly every morning.
In the end, this hotel just isn’t worth the wait or the hassle.