RQ Hotel in Santiago

I have stayed in many hotels, in many different countries, and honestly, nowhere have I ever felt so well received and so well welcomed as I was at RQ Stay in Santiago.

The receptionists Loreto, Camila and Consuelo truly made a difference. The way they receive guests is not just customer service, it is genuine care, attention and warmth. They made me feel comfortable, calm and truly welcome. It was not something generic or forced, it was something authentic that you can really feel.

About the room: perfect. Always clean, always organized, very pleasant to stay in. The cleaning staff also deserves credit, they did their job with responsibility and excellence.

Now, I have to mention the one thing that disappointed me: the Wi-Fi.

The hotel promises Wi-Fi, but the signal does not reach the rooms. To get connection I had to sit in the reception area or go to other floors where the signal was stronger. This was uncomfortable and yes, sometimes a bit irritating. Nowadays internet is basic and essential, and this problem really affected my experience.

Still, despite that issue, I repeat: I have never been so well received and so well cared for as I was by Loreto, Camila and Consuelo at RQ Stay. And that makes all the difference for me.

We stayed five nights here during Winter 2025 trip to Santiago (June 2025). The hotel is located just a couple of blocks away from the presidential palace so you would think it be very safe in the neighborhood but NO, that's not the case. Every time we step out to book and catch Uber, I was constantly warned by (well intentioned) strangers to hold my phone tight so that it does not get snatched by bike riding thieves. As for the hotel itself, it's about four or five floors in a 22-floor condo tower and has its own breakfast area for the hotel guests. Even though we stayed on the 21st floor, the views were not great since you're pretty much looking at other office buildings.

On the last day, we had to check out and then come back to get the baggage for our 11 pm flight to USA, so hotel staff was kind enough to store the luggage and there's a tiny bathroom to use once you don't have your room. The housekeeping even washes the dirty dishes, so they provided great service. Only complaint was the internet speed absolutely sucks. Since I'm a Google Fi customer, I took the international plan and had to rely on that instead of the wonky and SUPER SLOW hotel internet.

One more thing, the hotel has TWO access entrances - one on the busy main street and the other on a relatively quiet side street. If you're coming from the airport with luggage, you might want to tell the driver to use the quiet side street to offload and pick up instead of the busy main street where you will be competing with buses and pedestrians!

Highly recommend this hotel! Stayed here for 7 nights and the rooms are modern and I had a separate seating area and fully equipped kitchen. Good free WiFi and the hotel is located inside an enclosed courtyard with good security. The parking is underground and has 24/7 surveillance from security guards. The staff of the hotel was knowledgeable and speak good English. The breakfast buffet is wholesome with a good selection of cold cuts, cheese, marmelade, different cereals and yogurts and scrambled eggs. Very centrally located next to the Presidential palace.

Fantastic hotel very close to the metro and bus stops with great breakfast and really and truly fantastic staff. Room could do with a lock of paint but it was OK for what I needed it. It was clean and comfy so no big issue. I would stay there again if I'm in Santiago again.

Great location. 3mints walk metro. 10mints walk airport bus station. 1mints walk supermarket. Front desk ms Monica. Speak very good English and helpful. Great stay in Santiago.