HK PALACE Hotel in Shenzhen

Clean room, good location, great breakfast, friendly staff
Stayed at Palace Hotel for a short trip to Shenzhen. The room was clean and comfortable, well-maintained for the price point. Location is excellent — right near Luohu port, very convenient for crossing the border and for shopping and dining nearby. Breakfast was better than expected, with a good mix of Chinese and Western choices. The staff were friendly, helpful, and made check-in and check-out smooth and easy. Overall a pleasant and good-value stay.

New and Wonderful hotel . Front desk helper super nice and free upgrade, Room very new and clean

Exceeded my expectations. Very clean, fresh room with high quality amenities. Very impressed with the buffet breakfast. Good quality food.

Very good hotel, quiet, clean and accessible location. Right near Hong Kong Border.


Highly recommended.

The room is so clean and comfortable!
It has everything you need in the room, the bed is very comfy and everything else is also remarkable👍🏻
Great location and the staff was helpful and nice!
Very recommended☺️👍🏻

Choosing a hotel in China can often be a hit-or-miss experience—but the Palace Hotel in Luohu, Shenzhen is truly a hidden gem. Located just 400 meters from the Shenzhen Railway Station, it’s a short and convenient walk—mostly through well-lit underground shopping alleys, with part of the route even passing a lively food street.

The location is unbeatable. Right outside the hotel, Line 1 Metro is to your right, and Line 9 is to your left—both within 200 meters from the lobby. The hotel is also just 500 meters from Luohu Commercial City, one of Shenzhen’s largest malls, with hundreds of shops offering everything from electronics and knockoffs to dried food, fashion, massage parlours, and eateries.

But a convenient location is only part of what makes a great stay—comfort matters, and this hotel delivers. Newly built in 2023, it’s modern, spotlessly clean, and well-equipped with everything a tourist might need. The rooms are big and spacious. Free self-service laundry and dryers mean you can pack light. There’s also a gym, and within 500 meters, you’ll find an abundance of food options.

Service is another standout. The staff are attentive and responsive. Towels are replaced promptly when needed, and even small gestures—like an extra bottle of mineral water—don’t go unnoticed. Security is excellent, and I felt very comfortable throughout my stay.

I must give special mention to Miss Long (龙小姐) at the reception. Her attention to detail and dedication to service were truly impressive. What really stood out was when she personally carried three new 24” suitcases (which I had ordered from Xiaomi and delivered to the front desk) all the way to my room—an act that perfectly embodies “going the extra mile.” As a retired senior manager, I strongly urge the hotel’s leadership to recognize her potential.

If you’re heading to Shenzhen and want a hotel with superb service and an unbeatable location, I highly recommend the Palace Hotel. It’s located just to the left of the Shangri-La Hotel—but with better value and warmth.

We booked four rooms for our stay from April 23 to April 26. I stayed in Room 5419.

Good location big tv good location
Wish to have another stay

Nice, clean and friendly staff hotel and walking distance to Metro Line 1 and 9.. as well as train to GuangZhou and Hong Kong.

All staffs are friendly from reception to housekeeping. Overall enjoyable stay, breakfast is okay but noodle cooking station may need to be more attentive. Near to underground station and convenient to all places of interest.