Hotel Villa Diana in Split

Summary: The hotel room is ant-infested (our bed had ants on it), bathroom reeks of sewage smell,and the hotel management is extremely poor (we got yelled at in public; hotel did not apologize once; there is no one at the front desk at any given time; they canceled our reservation without confirming with us). To top it off, the hotel was so vindictive of us asking to move hotels that we were not allowed to enter into the premise to even pick up our luggage once they gave us the refund. I travel frequently and know what to expect for three star hotels of this price range— please don’t stay here and ruin your vacation.

Full story: I write this longer story as I have learned this hotel management is extremely vindictive and will likely respond to this review claiming this is our fault (I also used exact words of texts exchanged do that they can’t claim this is fake). We checked in at the hotel and went to grab some dinner. When we returned, we saw several ants on the bed and room and immediately called the hotel emergency number (as there was no one in the front desk- note: there is no one to help at the hotel in the evening). The hotel manager said she can’t do anything (not offering any help) and that she will check on it tmrw (she also told us that there is no room available for today when we asked to switch). That evening, instead of getting any help, we stayed up all night killing ants and could not get sleep. I was very tired and upset as we had seen great reviews for this place before booking: I texted the manager verbatim the following “We have found six of this (attached picture of dead ants) in the last hour including some on the bed. Would like to discuss tmrw if you could move us to a new room (or get us a refund so we can move hotels) as we are staying up trying to kill the bugs in our room instead of being able to rest in our room.” We finally went to sleep and found a text next morning saying that “you can check out at 9am without payment.” We had a tour leaving at 8am and did not have time to switch hotels before so decided to go down to see if they could clean the room instead and give us commensurate compensation (such as partial refund for the evening we had to stay up killing the ants). We then learned (manager still not to be seen) that the manager had canceled our reservation unilaterally without seeking any confirmation. We were confused and surprised by this and asked if we could speak to her. She finally arrived at work and then proceeded to yell at us in public (in front of other guests) saying that we cannot stay and she had already canceled our reservation. I told her multiple times not to yell at us and that we felt like she is kicking us out of the hotel without seeking confirmation from us but she wouldn’t calm down. We were running late for our tour and temporarily left our luggage in our friend’s room (whom they refused to let us cancel the reservation for requiring we split up). When we came back to pick up our luggage, they refused to let us into the building. Their vindictive attitude made me scared and threatened.

I never write bad reviews as I understand the local economy is tough with COVID and I want to support local establishments. In this case, however, the complete lack of regard for guests (threatening attitude) as well as the ant infestation motivated me to write this cautionary review for future travelers. This hotel definitely ruined my day at beautiful Split and I wouldn’t wish that for anyone else.