Hotel National in Zagreb

My gf got FOOD POISONING from homemade desserts on the breakfast buffet (specifically 1&1/2 cinnamon bowl of dough with brown filling). I also ate a 1/2 and got upset stomach (but less so).

PROOF: She did not eat anything else than the breakfast that day, and I washed her vomit where I recognized the dough ball ingredients(in pics, only took from second vomit for which 80% was on the floor and 20% in toilet. Was too busy helping on 1st one).

Checked with the cook in the fridge the day after, no more dough balls (thank god!) but also no label with preparation date on the food which is against food safety rules for horeca. This is dangerous.

Yet hotel staff did not believe us because no other food poisoning was reported the same day. Less than 10 balls were available and often ppl do not report food poisoning if it's just a stomach upset. Do you need 4 people projectile vomiting to believe us?

We basically had to argue to get a late checkout at 12h, getting the room extended the afternoon so my GF could recover from their unhygienic food served was out of the question.

Also no reimbursement for the breakfast that got her sick nor for the one she could not take the day after because of nausea.

Night staff and cook were nice about it. Night staff provided new clean towels (on my request) because the other ones were dirty with vomit.

Morning staff guy with glasses was not at all : Did not believe us, did not give benefit of the doubt, fid try to find a solution for one second, unprofessional and below any 3*** hotel standard.