Hotel U Zlatého Stromu Prague by Bhg in Prague

Be ready to pay a tip of 12.5%.
The staff argues that it’s MANDATORY.
We found this restaurant while walking back from the Charles bridge. It looked great so we entered. On ordering our food and drinks, they quickly came up with a bread basket, placed it on our table and said ‘Enjoy’. Usually it’s complementary. But here, they add that to the total bill amount.
Good food and drinks. Great location. But the staff behaviour spoiled the overall experience.

DO NOT GO! The experience in this hotel was absolutely horrible. The rooms are big but old and without elevator, with s difficult access but the main issue is the isolation of them. It has a single glass windows so It’s impossible to sleep there due to noise from street, you hear all kind of music, drunken guys screaming, singing, talking with other drunkens, do not come here I you need to rest after a day walking in the city. The worst hotel I’ve ever been.

Only point for location. Editing my rating from 3 to 1 again due to shady management. When I checked out they charged me tip for no reason. I asked to remove, and then made a charge only with mandatory tax. However, they never canceled or refunded me the incorrect bill. I had to file a dispute with my credit card.
I was traveling solo, booked by room in June for Nov stay. For first night I was given a smaller room in unfinished section of hotel in building adjacent to main hotel, which is under construction. The heater in the room did not work. I called and receptionist confirmed that it is not working but was not disclosed to me when giving me the room. After my complain manager came to fix, mocked at me saying 'toughen up'. The heat was set to highest, but still room didn't warm overnight. I gave bad review on Expedia for hotel checkin. Next morning around 8am, receptionist called to say giving me different room. It was right next to her desk, in main hotel building, and big room that I had paid for.
So beware when traveling alone, as they will try to squeeze you in tiny room even though you paid for a bigger room.
Room had robe, slippers, bath gel, shampoo and lotion. No shower curtain so bathroom gets wet after taking shower. Have to climb over high tub walls to get inside the shower area.
Management will try to add tip in the checkout bill. I don't like these sneaky practice. They should be only collecting tax, ask receptionist to remove the tip.
Hotel is in nice location, but I can't see staying there again due to shady management.

The only positive aspect of this hotel is its location, which is the sole reason for the one-star rating. The property is very old and poorly maintained, with absolutely no soundproofing—noise from outside and other rooms is constant. There is no elevator, which makes carrying luggage difficult, especially to upper floors. The rooms are very small and uncomfortable, and no staff offered any assistance with luggage or asked if help was needed. Considering the condition, lack of basic amenities, and level of service, the hotel is extremely overpriced. Overall, the stay was disappointing and not worth the cost.

We were placed in an old room next door. The room was damp, dark, and the fan was broken. The soundproofing was very poor, and you could hear people talking outside. I will not choose this hotel again.