The staff, ABSOLUTELY all of them, are extremely attentive and kind. I would recommend this resort a thousand times for the exceptional service. From the reception to the waiters and room service
Staff was phenomenal I never tipped as much as I did on this trip Armando the front desk staff was amazing he arranged all of my dinners at restaurants and helped with almost everything
Staff were all very nice. Denny the bell hop, the young fellow who checked us in, Alexa were all especially great and deserve recognition. Overall a great experience.
Bahía Príncipe was amazing all around the staff was very friendly and accommodating. The kids club teachers were rockstars! Entertainment was outstanding!
Armando from reception, Manuel, Freetown, and Jhoenfry, the famous "Mickey Mouse," you made our family vacation unforgettable
Very busy in the dining areas- and lacked plates in the buffets, but was decent in regards to the service/staff
Fun hotel with plenty of pools for those who enjoy music and quiet areas for relaxation. The themed parties are some of the best. Good, modern, and welcoming facilities. In my experience, the staff were very attentive
Everything was perfect, from the food, the location, and the staff's attention, making the stay excellent. Highly recommended and a huge thumbs-up from Chayanne!
Everything was fine, I think the buffet needed more variety and I was expecting more of a Latin party vibe
All Ok... Little old... Need to be refurbished
Service must be better
We had both been assigned the same room and had to all go back to reception to have things straightened out
- People were smoking inside the resort where there were “no smoking” signs
- Many tiles in the pools had come loose and we sitting detached at the bottom of the pools
- a few of the waterslides were broken and taped off to not be used
I felt really bad for the people I recommended, but this time, unfortunately, Riu ruined all my expectations and made me not want to be there at all. The food was good, although there was little variety in the buffets
Punta Cana, Carretera Bávaro Km. 1, Playa Bávaro 🧭 Map
She turns normal moments into memorable ones and guests into family. People like Keila are the reason vacations become stories you tell when you get home. Thank you for making this trip truly epic and legendary
He checked us in and took excellent care of us throughout our visit. This was one of the best check-in experiences I’ve had, and I travel often. Pro tip: take advantage of the other resorts connected to this property
Whether it was activities, shows, or just checking in to make sure everyone was having a great time, she did it all with real passion and a big smile. You can tell she doesn’t just do this job — she lives it
My husband and I, along with our friends, were vacationing at Barcelo Bavaro Beach this December. We just returned and can’t wait till next year to go there again. This is our 12th time in the same resort
Keila Rijo from the Entertainment team is an absolute LEGEND. From day one she brought nonstop energy, genuine warmth, and that rare vibe that instantly makes you feel like you belong at the resort
The beach is amazing, it’s in the top 5 best beaches in the world, everyone in the hotel staff works very hard to make your stay pleasant, worry free and enjoyable
The service was equally impressive: Adrianna and Elvis were incredibly kind and attentive throughout our meal. It was so good that we immediately booked a table for the next day! An experience not to be missed !
The grilled chicken was perfectly cooked, and the cheesecake dessert was the best I’ve ever had!
The presentation of the dishes was beautiful, and everything came out hot and fresh
The staff was attentive, friendly, and knowledgeable about the menu, which made ordering so easy and enjoyable. The food was absolutely delicious—every bite was bursting with flavor
Amazing Experience at gold fish beach club
I had an incredible dining experience at gold fish beach club. From the moment I walked in, the atmosphere was warm and welcoming
An absolute delight!
The food at Mareas restaurant is exceptional. We had the lobster, and it was a true treat—perfectly cooked and bursting with flavor
The portion sizes were generous and well worth the price. Overall,Gold fish beach club exceeded my expectations, and I can’t wait to come back again
The swim out pool was shared between 5 other rooms but there was never a time when other people were occupying it so I generally always had it solo. - the property was phenomenal
The room was always very clean. The staff were ALL very friendly. The gardens/yards were always clean & tidy. The food was excellent every day…… except Monday (yesterday)
- we did have one issue with the room - a leak in the bathroom. The hotel staff handled the situation amazingly and offered free doctor care, and other additional amenities
The buffet was noticeably less, than every other day we were there. Definitely will share with friends how awesome this place is
The place is not too clean. A bit worn out and the restroom disbaled seating has old rust and the drainage is not attached on the shower.
The activities are fun and the food is top notch . Service is amazing too ..
The vendors on the beach were annoying a little but they were not pushy. If you tell them you are not interested, they were leaving. The Entertainment team was adding to the fun we had in the Breathless section
The pools and beach were clean with plenty of amenities. The staff was nothing short of stellar. We will absolutely be returning to Cayo Levantado Resort in the future. Total perfection from start to finish
One of the first statements made to us was “you are home. ”
The resort is gorgeous and immaculate. Our room was absolutely perfect. The food was delicious and fresh, every meal, every time
Our Home in Paradise
Our family just completed our ninth visit to Cayo Levantado Resort since first discovering this magical sanctuary in May 2024 , and what continues to amaze us is that every single stay becomes even more extraordinary than the one before
The room was immacuate, the service above and beyond my expectation and both my ambassadors Alexander and Eddyl were the best.
The cuisine is varied and delicious, with a highlight being the seafood. Yazmin, the Food & Drink manager, made perfect adaptations to our style of enjoying the beach with snacks and drinks
The facilities are impeccable; everything is well-maintained, modern, and impeccably clean. The island's natural beauty boasts breathtaking landscapes. The rooms are spacious, comfortable, and have high-quality linens
(the girls names are harder to remember for me but did just as good!) not only was the entertainment crew awesome but the landscapers, life guards, bartenders, restaurant crew, and lobby workers looked like they loved their jobs and gave us a friendly smile and most of the time said hi to us!
The usual suspects of pool chair hogs every stinkin day that the resort needs to better address ( There are signs at literally every pool cabana and umbrella to address the issue but obviously the offenders cant read!!) Second issue is reserving the ala carte restaurants
Having access to 4 large and very nice pool areas was great. The room was okay but the room cleaning staff was excellent. The food at the buffets for breakfast, lunch, and dinner had a wide variety of options
Everyday visits to the concierges in main lobby to try to find an open reservation or an earlier time was a daily pain in the rear. Overall I was happy with my visit to this resort
The resort was clean, inviting, and quite a hidden gem of Bahia Principe properties. The staff at this resort were friendly, several spoke English, and most were knowledgable
The ala carte restaurants Asian Fusion and their Rodizio Grill was excellent. The beach area is vast, very walkable, and very pretty with lots of palm trees
We stayed at El Beso at Ocean El Faro and overall had a good experience. The resort is very large and offers a lot to do, with a fantastic entertainment team that really makes the atmosphere fun and lively
The rooms were scrubbed daily, floors mopped and all requests followed as asked - Very clean!
The staff and their service is what stood out the most - in the best way possible
It doesn't end there ; Ramon at Bluemoon has service that you could put up against anybody in the world ; Naomi at the pool bar made sure the drinks were never empty, all whilst keeping the energy up and having a smile - no matter the weather! All of the F&B staff were amazing and we didn't have a single bad experience
That said, the room could definitely use some renovation. We didn’t have the hanging chair shown in the photos, one of the sinks was leaking, and the USB charger didn’t work
We stayed during NYE in a Junior Suite with a rooftop, and the room itself was spacious. The AC system and ceiling fan worked very well, which was much appreciated
From the start, it was an amazing experience. Jose, our concierge, is the one who made the trip even better with his incredible service
I had the best time with my huge family! Everyone who works at this resort is so wonderful and accommodating! Aniblaisy from the entertainment team turned my trip from a 10/10 to a 100/10! She was so kind to me every time we spoke! She introduced me to do some activities and I had so much fun every time! Also, a shoutout to housekeeping! Not only was my hotel room the best hotel room I’ve ever stayed...
The hotel has a beautiful environment, beautiful sea water, comfortable beach, golf course, football field, tennis court, basketball court, and many recreational facilities on the sea
The hotel has eleven dining halls, providing different food services
This time we had other family join us. The first time was covid so not everything (like the theater and free water craft) was open. Then our rooms were in good working order
The room was nice and spacious with a huge bed. There was also a Jacuzzi in the balcony but I didn't try it. The fridge was restocked every day, including bottled water
Lovely beach but there aren't a lot of sunbeds for all the hotel guests. The pool is also nice and it's convenient that it's right by the beach and close to the bar
Lots of sunbeds at swimming area and beach, beach was just near to swimming pool area. Food was okay, but we understand it as there are lots of tourists to feed. Also we tried other restaurants, they were nice too
We spent in that hotel 10 days. Hotel was great, staff helped suitcases to the room and when checked out took them to lobby area. Hotel itself if nice, staff very friendly
Awesome beach and Caribbean sea! Good friendly staff. Animation guys are funny and very joyful. Mosquito guy and Jackson are the best guys out there! You can find good food. Big pool.
We had a very nice stay! Food was amazing, friendly animation team that was taking care of fun nights and we had very lovely waiter in the restaurant
They treated me like a princess in this Solo trip. I loved it and will come back for sure. I do recommend paying for the sun club so you can be away from kids if desired
Onery always greeted us with huge smile and provided the best service! I hope to come back soon
First of all! Best butler is Carlos Rosario! You need to get in contact with him at your arrival, he will take care of all your needs and make sure you get a VIP experience! The resort is amazing with super nice rooms and views
It has been a wonderful experience, we came for 4 days and have no regrets so far. The children's kids club has been wonderful and entertaining for the children and there's plenty of adult entertainment as well
The food was pretty great and the restaurants were amazing too! All in all we had an amazing vacation!
The staff truly made our experience memorable, everyone we encountered was incredibly polite and attentive. Their warmth and professionalism deserve genuine praise
That said, while the hotel itself is solid and well-maintained, I found it difficult to justify the premium pricing when compared to similar properties in Punta Cana
The hotel delivers a good experience, but lacks the distinctive features or elevated touches that would set it apart from its competitors
This resort was so much fun and had much to offer. Some of the things I liked included night entertainment and there were beautiful dancers. Throughout the day there were also activities like yoga which was relaxing
The activities, entertainment, and shows were so much fun. We had the best time during our stay thanks to the entertainment team. Extra thanks to Peluche for taking the time to make sure we enjoyed our stay
The beach allot of seaweed can't walk to much and it's not deep. Overall i will come back ☀️🏖️🌊😎
A real honest review: This resort is really nice if your trying to have a chill week. The rooms are exactly what the photos on the website look like, the food is a huge buffer with a lot of selection
There is lots of stuff to do on the beach such as ping-pong, badminton, horseshoe, volleyball, and basketball, and tennis. A lot of locals come in for the weekends but they never caused an issue and stayed to themselves
Closeness to the sea makes it even better, but you can also use one of their pools. The food was tasty, stuff really nice
When getting ready to leave, you can ask for the bellboys to get the baggage with you back to the lobby in one of the golf cars that they use to move around
People working there were always very helpful whenever assistance was needed. Food was tasty, and the room we booked (suite with swim out) was awesome
The place is very big, so be aware that there will be quite a bit of walking to get to the lobby (where most restaurants are)
Estalin was great and made sure our stay was comfortable and great.
When we were leaving, the baby lost the bracelet because her hands are too small for it. She forced us to pay $50 for it. She told us that she won't check us out until we paid the money
When we were coming in, the lady at the front desk named "Claudia" put a bracelet key in my baby's hand even though they knew that the baby is not going to open the door
Everything was made fresh and was absolutely delicious. The rooms were spectacular as well; every detail exceeded expectations. Overall, everything about this stay was exceptional, and I would happily return
This is truly the perfect place for anyone looking for a vacation filled with relaxation, sunshine, and fun. A special thank you to Elvin and the rest of the staff for making our stay feel like home
The warmth, kindness, and genuine hospitality we experienced meant more than words can say. I truly cannot recommend this place enough. Be sure to book the steakhouse. I highly recommend the New York steak
From the moment we arrived, the staff made our experience unforgettable. Everyone was incredibly kind, welcoming, and always ready to help
The team communicated effortlessly in both English and Spanish, which made everything feel smooth and comfortable. The beach was absolutely stunning, just as beautiful as the photos online, if not more
We used the Privilege pool and the 2 attendants, Carlos and Daniel, were superb! There were plenty of towels and both Carlos and Daniel made sure we always had plenty of drinks and food! I recommend if you want pool chairs with umbrellas, you need to get them early as most are taken by 9:00 AM and only chairs without umbrellas are left
Our first night at the Excellence El Carmen we ventured into the Agave restaurant. My wife and I had a table outside overlooking the resort. The food was outstanding, courtesy of Chef Alvin. And the service was top-notch
This this is only my second time out of the country and my first time in Punta Cana and 1st all inclusive. My experience has been great so far. The room was great tho I wish I would have sprung for the beach view
The resort truly lives up to its name, providing an experience of pure luxury and relaxation. What really made my trip special, beyond the stunning facilities and beautiful grounds, was the incredible service
I’ve only tried 2 restaurants here so far but what I’ve tried at Oregano and The Grill has been decent. Wish I would’ve come with someone but Overall I will be coming back
My recent visit to Excellence El Carmen was absolutely phenomenal, exceeding all expectations! From the moment I arrived, it was clear that everything here is top-notch
My view is still great but nothing beats a beach view. The give you a glass of champagne when you arrive. There was a bottle of champagne waiting for me in my room
Honestly, I would like to give more positive feedback and review but I had better experience in 3 or 4 stars hotels around the world
Some waiters at the Poseidon buffet treated us reluctantly, quite the opposite of Domingo who was always attentive and with a good smile, the guys at the pool bar at the palace and the Secret are 100%, as for the room we had cockroaches in bed, bathrooms were regularly clean, otherwise good
Majority of staff do not speak (or don't want to) basic English, so if you don't speak Spanish - you better find other place
A fantastic week to celebrate my daughter’s wedding. Julisa was incredibly helpful in keeping things organized even when we had to move venues last minute. The entire resort staff were friendly and very helpful
This was our 2nd stay we went in March 2025 stated in Palace part of property this time in Barao Suite with rooftop balcony over looking ocean. Beautiful to wake up with the amazing ocean view
But he didn't stop there, in the first few days we were not aware of his sift so contacted him for ride, he was not even working yet and reached out to a fellow employee to get a rude for us
While this kind of behavior might unfortunately be expected outside the resort, it is completely unacceptable from people operating inside the hotel. This experience seriously affected our sense of safety and trust
The hotel does not offer a shuttle service and provides no real assistance for arrival or departure. Transportation was chaotic when we arrived at the airport, and we almost got left behind
Impressive is not a bad resort , what made it so horrible for me it was my encounter with upfront customer service. I would hoped they do at some point improves on that dept
You really have to figure everything out on your own. If you’re stuck at the airport or trying to leave, the hotel does not help — you’re basically on your own
In my case, the seller stood next to me at the ATM, attempted to handle my bank card, and tried to select a savings withdrawal himself
There was a lot of pressure to pay immediately, including rushing guests to the ATM, which was extremely uncomfortable
The nightly shows were very entertaining - like having our own Coco Bongo experiences! They have an entire team dedicated to entertaining the guests with games and parties, so much to do! The food was fantastic - 5 restaurants to choose from and we never had the same thing for dinner twice! Can’t wait to come back!
Wonderful experience for a family vacation. Teppanyaki at Ma+Suri, and Le Gourmet are the best restaurants here. The buffet food is average, nothing phenomenal, but nearly on par with any buffet back in the states
The towel cabana worker is a bit of a grouch, but it is easily made up for by the service of Edwin and Yohanny (two of the bartenders). Can't state my appreciation for those two enough
And the Gourmet was EXCEPTIONAL!!
As I don't eat breakfast, they treated my husband with kindness everyday. They also decorated our table with flowers each time we came for dinner
I recommend getting the buffet items they cook in front of you. The other items tend to sit out for a hot minute. 90% of the staff was beyond friendly and courteous
Buffet at beach is the same every day but we switch it up with the Al la carte luncheon in the Gourmet restaurant
He took matters into his own hands and personally walked us to our room and I was so grateful. He apologized for the room check in issues but I got no real explanation as to what happened
We got the run around after I refused to take two twin beds that we were being offered by the front desk so I feel like I was “black listed” by the front desk team as a result
My room wasn’t cleaned for two days and I was told it was as because I didn’t ask for it to be cleaned by pushing the button near the front door
It wasn’t until a concierge manager noticed us waiting in the lobby and commented how long we were waiting did we get our room
It took hours to get our room despite having a butler (whom was not able to effectively execute on any request I had for her)
As an ******* member I was told early check in would be an option- again didn’t happen for us
We stayed in the Reserve, went to the beach reserve and Martin was fantastic! Every morning heading down to the beach, he made sure we had an amazing view of the ocean and had the drinks coming! I would definitely ask for Martin when at the Reserve Beach! Irvin was our concierge, he was also just as amazing! Super relaxing hotel, nightly entertainment that was relaxed and fun!
Our stay at Paradisus Palma Real was truly exceptional and far beyond our expectations. From the moment we arrived, every single employee stood out as professional, and incredibly helpful
Clean everywhere but the best part of my stay was the attention of the bartenders. Unfortunately, i cant mention their names, but I will be sure to send an email so they get the credit they deserve
The pools were always clean and beautiful, with a special mention to The Reserve pools, which were absolutely stunning and peaceful
A special shout-out goes to Guillermo, the concierge, for his amazing service and dedication, and to Henler, who was extremely professional and did a fantastic job explaining the Circle membership in a clear and friendly way
We would like to give a special mention to Salvador, reservation, what a truly professional, caring person, He genuinely cares about guests, wants you to love DR,representing the hotel at the highest level