TRS Cap Cana Waterfront & Marina Hotel - Adults Only - All Inclusive in Punta Cana

This was our third time visiting the Dominican Republic but the first time at TRS Cap Cana. We stayed at the TRS Turquesa last time and decided to see what this resort had to offer. Whilst there were a fair few negatives about this resort I understand that there was a take over occurring at the time of our visit which probably explains some of the issues we encountered. This started at check in which was slow, and it appeared that there was a lack of staff both at the check in desk and bell service. We were shown to our room in block 1 which was a fair size, it had a small walk in wardrobe and private balcony overlooking the marina. As our bags didn’t come straight away and we’d had a long day travelling, I walked back to collect them from reception as I couldn’t wait any longer. The room was clean but it appeared worn and in need of renovation. The mini bar was well stocked everyday with soft drinks and local beer. The toilet got blocked on one occasion we phoned for this to be cleared and the workman came promptly and solved the blockage straight away. Room service was relatively quick, less than 30 mins. There were a few restaurants but not all were open and we had to wait to hear from the butler which restaurants were open each day. This has to be one of the poorest experiences that I have had with regards to the freedom to choose restaurants but then also the service and food quality was poor too. I won’t go into the details here but if food is an important part of your holiday then this resort experience wouldn’t be for you. The quality of the service from staff overall was variable ranging from very poor to excellent. The service is the restaurant Gaucho was very poor. Thankfully we were fortunate to have Esmerlin with us by the pool. She was very good and always made sure we had our favourite cocktails throughout the day. There was plenty of room around the spacious pools and we were always able to find a seat with shade. I went swimming every morning before breakfast and was able to keep to my daily routine which was good. The pool was regularly cleaned each day but is in need of renovation. We were unable to use the beach as it was packed with the most seaweed I’ve ever seen. We knew that the beach was small but we weren’t aware of the seaweed issue. The hotel however has a free shuttle service twice a day to the Juanillo beach which was absolutely beautiful and I would recommend you visit. Jose was one of the drivers for this shuttle service and we were so glad for his help on our last day as he went above and beyond for us to ensure we got to our transfer that was not allowed into Cap Cana - Muchas gracias Jose. Whilst there were many issues at this resort they did not stop us from enjoying our stay and we would visit again in the hope that the new management solves some of these issues.

Overall, I really liked this property. My only issue was that I paid for an upgraded room with a hot tub and a separate bathtub. When I got there, I received a very nice room, but it had no hot tub and no separate bathtub. They need to update their website and make sure you get the room that you were paying for with the amenities. Also, I asked to be switched to the room I paid for and they would not switch me. They said it was overbooked, but it seemed pretty empty.