Let me start with the good: most of the staff was friendly and helpful. The beach is clean and sand is soft. We enjoyed the good-sized waves. The pool area was well maintained. After staying at other Viva locations, we realized we would never come back here for these reasons: We didn't have hot water-they fixed it, but that made the water pressure turn down to a drizzle. We were left with no towels 3 days in a row(we had to go get them) guest services didn't seem to care much. Never received a wash cloth even after requesting. Didn't restock toilet paper or fill soap dispensers. King size bed was very hard and uncomfortable.
Relaxing by the beach and pool was nice until someone started smoking (and someone was almost always smoking.) There should be a single smoking area off to the side of the main areas.

No hot water for the week we were here, no matter how many times we asked for it to be fixed, after 10 minutes there’s ice water pouring on you. Multiple power outages, we put the card on the door to please clean the room and all they did was grab the dirty towels and put a bag of a couple towels hanging from the outside of our door. The activities that you would normally expect to be inclusive on an all-inclusive resort like ping-pong, pool tables foosball I’ll require a deposit some of them $50 American just so you can play. Drinks at the bar were very inconsistent. Every bartender made the same drink completely different so you never knew what to expect when you were getting a drink.. Tried to bring some food to the patio to eat and got stopped and told you weren’t allowed to move out of the designated area. Beds are not comfortable at all and the pillows they gave you are super flat. We ended up with nine pillows because we kept calling for more. Just to be a little bit comfortable. The entertainment staff was pretty decent. It would be nice if the resort had more things for people to do throughout the day instead of just the designated entertainment times.. stood in line for drinks and the bartender completely ignored me. We had to form a single file line to be served which I get with two bartenders, but if I’m next in line, I would assume I would be the next one up,not skip me and help the next two people. Went to get towels for the pool with our towel card, and the guy looked at me in the face and said no more towels, but he had a whole pile of them behind him on the counter. After questioning him, he magically remembered that he had a couple towels behind him and gave me one so my son could dry off. Food is touch and go…. There was some good options..not crazy good….. entrance to our building flooded frequently at night…. entertainment is on the third floor of another building and the elevator, of course is broken so any seniors and people with disabilities could not go upstairs to enjoy the shows at all. Bathrooms in the lobby we’re frequently backed up for hours and not cleaned. If you call down for four extra towels for your room, they’ll bring you to every time.

We are currently at the resort. We are not impressed. When we arrived on Wednesday, the main buffet was closed for 2 days. A makeshift buffet was set up in 2 corridors in between the Italian and Mexican restaurants. On the weekend when a lot of Dominican guests arrived the main buffet opened and it was very nice. Tonight we received a written message under the door that the buffet will again be closed and the main the bar will also be closed with a temporary bar (which we saw when we arrived) set up on a few tables. This means for five out of the seven days we are here, there will be these temporary set ups. This is substandard for a resort that gives itself four stars. I should also point out that the only reservations for the a la carte restaurants we could get were for 9:00. The food in the Italian restaurant is awful. No explanation has been given for these shut downs but it is clear that weekend guests get the best treatment. Smoking is allowed everywhere including the areas clearly marked non-smoking. The beach is stunning and our room is very clean although there is mold in the grout in the bathroom. Housekeeping was quick to respond to my requests for towels. All the staff are very friendly. We have had had much better experiences at other Wyndam resorts. Won't return to this one.
UPDATE:
The notice clearly states that both Itailan a d Mexican restaurants are open with no reservations (see photo) when we got there, we were refused a table because some people had reserved, probably befire the buffet closure. There were no tables available and we had to wait until others had finished (understandable) and only when I talked to the manager was a free table cleared for us. Its obvious with fewer guests they try to cram us all into a small restaurant. The food was awful!!!
DO NOT COME HERE!