Hotel de l'Europe in Paris

It was a terrible experience in Paris. When we arrived at this hotel after a long bus ride, we were given a cold room that smelled like a dead rat. There were no amenities in the room. There was no heating, although it was freezing outside. The windows were open. Probably they wanted to drown out the stench this way. We went up a narrow staircase with large suitcases to the 3rd floor, there was no space to even turn around on this landing. When we asked to change the room, the reception manager gave us another room with the same conditions. When we asked for a refund, since my 60-year-old mother was with me, where it would be completely uncomfortable for her to live for 5 days in a cold room, especially with such a stench, the manager categorically refused. He said that the boss was deciding on such a refund, who he did not want to disturb, since his boss might be angry at the early call. It was 7 am. We arrived tired all night after a 12-hour bus ride. Unfortunately, we were not refunded the 480 dollars and had to search for another hotel on foot, with suitcases, in the cold. I cannot understand such personnel and such an attitude towards guests of such a developed city in Europe. After this incident, we were left with a very unfavorable aftertaste of Paris. I do not recommend this hotel at all.