Saint Martin in Paris

Very Disappointing Stay Not even close to the photos!!! The room was filthy — dust, hair, and mold everywhere. We had to buy our own cleaning supplies just to make it livable. Most of the staff were unhelpful, except for the head of housekeeping. The cleaner was rude and sarcastic. On top of everything, we weren’t allowed to change rooms, paid a high price for a terrible experience, and were charged a city tax that was never mentioned beforehand. Absolutely not recommended.

Horrible experience. The room was in a terrible state when we arrived: hair everywhere — on the beds, sheets, duvets, even in the bathtub. There was dust on all surfaces, mold in the wardrobe and on the hairdryer, and the pillows were yellow and dirty inside. We contacted reception multiple times and were promised cleaning, but nothing happened. The cleaner was rude and sarcastic. When we came back later in the evening, nobody had come. They had only left some clean sheets on the bed. We had to go to the supermarket, buy cleaning products, and clean the bathroom and room ourselves. Also, one day no one came to clean the room at all. When I went down to reception to ask for someone to come and at least take out the trash, they simply handed me garbage bags — and I had to take out the trash myself! This level of service is unacceptable, especially in a hotel. Totally unacceptable service and conditions. Expérience catastrophique. La chambre était dans un état lamentable : des cheveux partout (lits, draps, couettes, baignoire), de la poussière sur toutes les surfaces, de la moisissure dans l’armoire et sur le sèche-cheveux, et des oreillers jaunis. Malgré nos demandes, aucun vrai nettoyage n’a été fait. Le personnel était sarcastique et non professionnel. Nous avons dû acheter nos propres produits pour nettoyer la chambre et la salle de bain nous-mêmes. À notre retour, la seule chose faite était de laisser des draps propres sur le lit. Service et organisation totalement inacceptables. Je ne recommande cet hôtel à personne. Fuyez !

THIS HOTEL IS A DEATH TRAP RUN BY MAN BABIES. Coming on a year from visiting Paris, I’m reminded I must warn people about staying here. All the men who work here are thin-skinned and disgruntled. But first the death trap part: coming home late from dinner & drinks, several nights a week we found the entrance chained and locked! After ringing the doorbell many times, the manager would wake up from their slumber and begrudgingly unlock the front door. When we said this is a safety issue, we were told THIS is a safety precaution to keep drunks out. Okay…why not invest in a key card door (like all other hotels we stayed at)? We were reassured someone would open them if called. WELL…on our second to last night there, coming home relatively earlier in the night, the door wouldn’t open! The **** even tried to blame my friend for breaking it when all she did was try to walk forward into the glass. And yes, I know, it’s glass. In case of emergency just…But if there’s a fire, and smoke is everywhere, that may not be so easy. Also, possibly because we had a big party with special needs, all the managers treated us like we were a nuisance. Before going out one night, the manager asked, “When are you leaving?” I said, “In a couple of days.” He replied, “Good” as he walked away. Ooooo!…If I wasn’t worried about making sure our whole group wasn’t kicked out for no good reason…I would have taken him outside to have a more real conversation. (Wow I had to really restrain myself for the good of the group.) I could go on and on about incidents we had: raising there voice when members of our group dared to raise an issue, denying our eldest (and kindest) members coffee on the morning we checked out, the baldest of these middle aged babies hitting on a friend of a friend’s wife, in front of her husband(!), et cetera. Pity though. The balcony view down the street towards the canal is LOVELY. And the restaurants (and world famous bakery) outside have delicious food served by real friendly people. Still, BEWARE.

What a pity ! This was my 2nd time staying here and I was delighted to have found an affordable and quiet hotel right in the center of Paris for my weekly visits to Paris. Unfortunately, the hotel manager was particularly rude early in the morning and treated me like a scammer because I made 2 reservations under the same name with 2 different credit cards, when it was simply a first night reserved on a private basis and a second on a personal basis. He also doesn't know the principle of virtual cards and is surprised that I don't pay with the card with which I booked: yes, that's the principle I pay online with my virtual card to be debited directly and not having to pay on site with a card! The worst thing is that this gentleman thinks he is speaking correctly, certainly he does not raise his voice but that does not mean that you are addressing your customers with respect. For your information, I would like to take advantage of this comment to tell you that the socket in the room next to the bed did not work and that the flush in the bathroom was capricious!