Azur in Marseille

Firstly, it is a really dodgy area so avoid the area altogether if possible. Felt like me and my wife were going to get robbed with the hotel being on a street full of drug users.

Secondly, when we arrived and checked in, we had to carry our cases to the top floor with no lift to find a dirty, dingy disgusting room that looked nothing like the pictures.

Then my wife went to have a shower after the long travels, the shower door was not on the hinges so came off and hit her in the face. When we told reception, without even coming to look at any evidence, she got aggressive and blamed my wife, no shock or remorse. Refused to move us to another room, didn't want to look at what happened - a rude and bitter lady.

We decided we had too much self respect to stay somewhere so disgusting, that blamed my wife for their faulty door so didn't even stay the night ( we were on the premises for less than an hour ). Booked somewhere else nearby last minute ( 5* review for staycity - highly recommend )

Then finally when we left, they refused to give us a refund AND kept the deposit saying it's our fault the door fell off even though there was no evidence of damage! ( See pictures, the hinges weren't even attached) An absolute scam, since the door was set up to fall off - a previous review said the same happened to them in the same room (room number 17) but still they denied it and kept out deposit. Lucky wife did not lose her eye.

STAY AWAY IF YOU HAVE ANY COMMON SENSE, SELF RESPECT OR WANT A SAFE SPACE!!