Hôtel Excelsior by HappyCulture in Nice

We booked a three-night stay and arrived late due to a flight delay. Unfortunately our room was in such poor condition that we decided to leave for another hotel early the next morning. Trip was very responsive, even in the middle of the night, and helped us negotiate a cancellation for the unused nights. The hotel offered to change our room (there are only two triple rooms in the hotel) the next afternoon, but we felt it was best not to take the risk.

- air conditioner was extremely loud and dirty, even start dripping water, so it had to be turned off on a hot summer night
- door could not be locked from the inside. While it seemed possible to use a key, the staff had to specifically show us how to open it, which required special skills and wouldn’t be safe during any emergency
- sheer curtains only with large gaps
- in general quite run-down, with broken parts, uncleaned shower, and a musty smell

understand that it's a budget option in Nice and expected a small room with basic amenities, I didn't anticipate such poor conditions. The staff stressed that we should have loved the room, so perhaps it's a matter of differing expectations and standard.

We booked a three-night stay and arrived late due to a flight delay. Unfortunately our room was in such poor condition that we decided to leave for another hotel early the next morning. Trip was very responsive, even in the middle of the night, and helped us negotiate a cancellation for the unused nights. The hotel offered to change our room (there are only two triple rooms in the hotel) the next afternoon, but we felt it was best not to take the risk.

- air conditioner was extremely loud and dirty, even start dripping water, so it had to be turned off on a hot summer night
- door could not be locked from the inside. While it seemed possible to use a key, the staff had to specifically show us how to open it, which required special skills and wouldn’t be safe during any emergency
- sheer curtains only with large gaps
- in general quite run-down, with broken parts, uncleaned shower, and a musty smell

understand that it's a budget option in Nice and expected a small room with basic amenities, I didn't anticipate such poor conditions. The staff stressed that we should have loved the room, so perhaps it's a matter of differing expectations and standard.