Hotel Bernstein in Berlin

Building run down inside and out. Booked double room with hubby. On arrival only one bed was made. Got the bedding and had to do it ourselves and move beds together. Dirty room. Dust and hairballs on floor and beds. Empty tampon packaging in bathroom. Dirty plate with glasses. One Lamp broken. Hardly room to move. Window sealing hung out and window couldnt be tilted.
Had room to courtyard soquiet at night.
Matresses hard as stone.
Breakfast really basic. They are cheapskates it seems.
People setting up buffet unfriendly speaking mostly russian. Rolls overbaked. Eggs overcooked (probably reheated from day before).

There are two good points maybe three, the location of the hotel is really good. The breakfast was ok And the size of the room was okay. However... We asked for a cot which we did receive but it was not usable nor was it safe nor should it have ever been put in a room. The sides were ripped, the zip on the front of the flap had broken and there was no way of doing it up. There was a disgusting duvet rolled up as a mattress despite it saying quite clearly in 14 different languages including German that you are not allowed to add a mattress to the cot as it was a suffocation risk. We complained about the cot being broken to which they acknowledged they knew about and suggested we add a load of pillows and push it against the wall. I did suggest it was replaced, Suddenly their English was not very good they had no replacement available, nor did they make any effort to go out and replace it during our stay. We did not use the cot, we did try to repair it using elastic but did not feel safe so we went out and purchased a replacement ourselves. The first morning at breakfast the strap on the high chair was missing, actually looked as though it had perished, this was the middle strap which stops a child slipping through, again they were aware of this and said basically oh well there's nothing we can do about it. This was easy to fix ourselves by using a luggage strap from our bag. Again no attempt was made to replace it. I find it completely unacceptable that they would think it was okay to provide furniture for a 10 month child in such poor condition.

The room I got was not the room I booked and paid for online. It was small and gloomy. Bed was uncomfortable and room was old and dirty. Really disappointed.