Goldmarie in Berlin

The front desk service started very late (10am) and the doors were literally locked so you couldn't help for anything you needed before that, i.e, towels, leaving luggage, etc. Also the pillows in the room were genuinely awful, old and lumpy and gave my friend a horrible neckache. Also important to note that this hotel has NO ELEVATOR and you dont get to choose which floor your room is on, so we got assigned a 4th floor room which was an unpleasant surprise. The room was not cleaned during our 2 night stay and we had to ask for new towels and then bring them up to the room ourselves.

One staff member could so visibly not care less it made us uncomfortable, while we tried to be as polite as possible. Luckily the others were very nice and helpful.

One thing that would have been good to inform at check in was that you need to lock the rooms with your key, both from the inside as well as outside when leaving the room. That is not exactly a common practise in hotels, not unheard of, but not common. Also, didn't really feel safe as there is no 24/7 reception and the gate nor the backdoor do not lock automatically. Anyone could've come check out the hallways at night since no patrons locked them behind them (again, no one said we should).

Room quality seems to vary massively. My room was nice, clean and spacious - my friend's was smaller and the bathroom smelled of sewage, and from what I gathered from earlier comments some rooms can be much worse.

The station is close, the area has a certain vibe which is charming, however I would not want to walk out alone at night around there.