Hotel Mohr & Spa in Werder

Well we have accidentally booked the wrong hotel - I am American and booked it, but we were planning to stay at a hotel with the same name in Austria. By the time we arrived , we saw the reservation was wrong . We called to apologize and cancel and see if maybe we could get at least a partial refund ( there's nothing to clean, no food needed etc etc) Anyways: I called to try and talk to someone. The guy at the hotel says: oh I don't speak English. Doesn't try to get anybody or whatever and hangs up. Then a few minutes later my wife, the German, call and talk to him. VERY RUDE PERSON! he does not let her finish my sentence , says no thats not us , we are Mohr Hotel ... She said : yea exactly that's what I was trying to say ! You have a reservation in our name for four people correct? He goes: oh JA! So she apologizes and try to explain the whole thing - and he just literally flips her off, doesn't let her finish her sentence again, he does not negotiate and just says: well.. too late, not my fault. And then again ( she’s being very very polite!!) he doesn't let her finish her sentence, just denies and then hangs up on her while she’s talking. THE RUDEST PERSON I'VE EVER TALKED TO AT ANY HOTEL. we're still waiting on email response, but they don't seem to care at all. Very sad! I WOULD NEVER RECOMMEND THIS HOTEL. WORST SERVICE IN MY LIFE.

That was one of the worst rooms I have ever stayed in.
The price / performance ratio is ABSOLUTE FREEDOM !!!
Here the boss is still renovating himself, at least it looks as if (years ago) a hobby craftsman had papered the room.
The furniture is about to retire from the age.
The service lady at breakfast was positive, she tried very hard; ok, the welcome from the head of the house was also okay, even if very idiosyncratic.
In short, before I stay in this house again for this price (half would be fine), I prefer to sleep in the car.
If you don't believe it, please contact me, then I'll be happy to send you photos of the room ....