Ameron Hotel Abion Spreebogen Berlin in Berlin

Currently staying at this hotel (4 nights, with 1 more left. The weather has been very hot, 33c 2 days in a row. There is no air conditioning, anywhere in the hotel. Not in the lobby, restaurants or rooms. It’s very uncomfortable. My room currently stinks of sweaty dog (I have dogs back home, so I know the smell of an unwashed dog. This hotel is pet friendly, which explains the stench) I’m also disappointed that I emailed the hotel prior to my visit to give them the bed setup as I have 2 rooms (1 for myself and partner and 1 for my children), however, they put 2 single beds together and that’s suppose to be a couples bed, rather than an actual large bed. So all night I occasionally find myself wedged in the middle.

Despite all of that it’s in a great spot. The staff are OK, everything works in the room, it’s maintained well. The “air conditioning” is non existent. I don’t know about the breakfast as I didn’t want to pay €25 per person. But I have breakfast at the local LPG market next door and it’s fine.

Will I stay here again? If it’s in the summer not a chance. In the winter? Maybe if one day I lose my sense of smell.

Strength: Great location and pretty outlook of the hotel building. Rooms are spacious and quiet.
Weakness: Room maintenance is not up to expectations. Customer service was poor - from booking to check-in, to issue reporting, we had to repeat our requests a few times to make sure that they were taken care of. I felt that the money paid to the room did not worth it.
Until the quality of customer service is improved, I would not recommend my friends or relatives to this hotel.