Baia Portinenti Hotel Residence in Lipari Town

Be sure to report any and all damage or missing items, furniture, door knobs, or latches immediately upon arrival. If not, they will bill you an extra 50 euro per item. Upon arrival, our inner door's knob was broken. It would not lacth or lock. We didn't think much about it as the outer door locked, and we were able to secure the room. On the day of checkout, the knob fell off, and we set it on the table. Despite it being broke prior to our arrival, we were responsible for paying since we did not report it immediately.

Service and staff were good up until the checkout.

Be aware! It is an older building with many little flaws and damages.

I apologize for the harsh review, but I do not believe that you are right in billing me for damages that we did not cause. As you said these doors are newly installed. Maybe you should have a conversation with the contractor regarding the quality of installation. Also have a discussion with house keeping. The handle was obviously broken as the door would not even latch shut. It is possible that they failed to report as well. Or they may have missed because the door was not closed or locked. Either way it is wrong to charge us for the damages.

My aim is to make others aware of this issue, so they can avoid unwarranted charges.

I regret not taking photos to include in this review.

Very kind staff, excellent location near the center, there is no green area, a bit of a garden where you can sit, rest, the terraces are sunny. The large common terrace is absolutely devoid of everything, no chairs are not liveable, too bad

Tt summed up badly nn you are ... you can enjoy the public beach a few steps from the hotel, a few steps from the historic center of Lipari .... Honor to the Ladies who WORK a lot ... But to get to a 4 star you need the hand of a professional ... Anyway I recommend it ... It's fine ...