Hotel Europa in Breuil-Cervinia

Awful experience in checking in. Being a family of three, we're shoved into a room for 2 and then the travel company were blamed. No wardrobe, bed not done and apparently no remedy. Avoid.

NOT A 4 STAR HOTEL. At best I would describe this as a poor 3 star hotel. Don't be fooled by the entrance lobby and bar area , wait until you see your room. Low quality fixtures and fittings with no wardrobe or drawers for clothing. No hooks or hangers for snow sports clothing to dry and air between uses. Synthetic bed linen on the quilts , I actually initially thought covers had been forgotten. Damaged doors and skirting. Our first room offered had three single beds in it ( we booked a double) , one damaged which had been replaced by a small temporary camp style bed. I started to take photos of this room as evidence and was asked to stop by the hotel staff (i didn't). The 2nd room was only marginally better but amongst a series of problems were the wafer thin curtains which made sure you were wakened at daybreak if you had manged to sleep through the decorative lights on the balcony coming on at 4.30am. The reception staff and management were completely unhelpful and decided that ignoring you was the best approach. Of course the front line staff in restaurant and cleaning were friendly and helpful as best they could. Many other guests in our week were unhappy. If you have booked this hotel already as part of a package , change it as soon as possible

After a pleasant stay with family in January 2025, we booked to stay again this year but with such disappointment. The hotel appears to have been taken over by a large chain group, the standards have certainly slipped. We booked with a half board option and was shocked by the lack of a proper menu supplied at dinner, it consisted of the waitress reading the few options off her notepad, hardly able to speak any English. The service was very slow despite only our table and one more in the whole restaurant, consisting of a very uninviting atmosphere. We thought we would give it the benefit of the doubt and try it again the next night, but it was even worse! After this we all decided if this was to continue it would seriously impact our holiday so we decided to eat down the town the other nights which was much better. The breakfast every morning was cold, along with having to wait for food to be brought out as a lot of the cooked options were always empty. We drank in the hotel bar a few times and signed against our room number for the drinks we had, however when we asked the reception team to settle up, there were lots of other tickets which were not ours - we had to dispute these quite forcefully to get them cancelled. Other members in our party also had the same issue - So be aware that they are trying to over-charge people. As i see in another persons review, the ski locker for our room was broken along with a few others, which was supposed to be getting fixed during our stay - but never did. We had to share a locker with another family member, when approached reception re this they said just 'leave it open it's totally safe and nothing will go missing', however with rental skis i wasn't prepared to take the risk! Overall totally disappointed by our stay this year, us along with a further 15 family members who stayed there with us this year, will not be returning.

We book a room for two adults and a child. We spent for two nights 586 euro. We arrived late evening travelling from Milano.. the room was cold, no hangers for clothes, very small stream of water from shower, mould on the wall ( Room 127 see pictures) . The following morning the breakfast was terrible. We couldn’t get a coffe, the service is incredibly disorganised, the food was terrible… In front to the main entrance someone vomited few days ago and the vomit is still there ( see pictures) The TV in the room doesn’t work. The fun of the bathroom can’t clean the air properly. There is not enough water coming from the showers. We complained with the manager that never offer a change of room or a refund. This hotel should never had open.., it is not ready for the customers. The feeling is they are using the money of the first customers of the season to fix stuff up. They are here to literally still your money. Avoid completely this location and if it is the only hotel available in Cervinia don’t come you are gonna to waist your money.