Sertorelli Sporthotel in Breuil-Cervinia

While the hotel service and shuttle were great, our overall experience was unfortunately overshadowed by the owner, Peter. His behavior was shockingly unprofessional, particularly in how he spoke to women, including my mother and sister-in-law. We had chosen this hotel to celebrate my brother’s honeymoon, booking multiple rooms, but were deeply disappointed. The website was misleading—there is no swimming pool, just three generic lukewarm hot tubs, two of which were out of service. The rooms were also a letdown; they advertise renovated accommodations, yet ours looked straight out of the 1990s. Despite the occasion, no upgrade was offered to the honeymooners, which was disappointing but not nearly as troubling as Peter’s conduct. His attitude was beyond unprofessional—it was outright hostile. Attempting to speak with him felt like reasoning with a tantrum-throwing child. Shockingly, he even called the police on my sister-in-law when she calmly tried to discuss concerns at checkout. His behavior was not only embarrassing but completely unacceptable for someone in the hospitality industry. That being said, the rest of the staff were wonderful, and I feel for them having to work for if you can even call him a man. I'm sure the staff have plenty of stories to tell about him. Peter, I know you'll read this, and it's unfortunate that you haven't matured enough to appreciate the family business that was handed down to you. You should take a moment to reflect and be grateful for the position you're in—because without inheriting this business, your prospects would likely be much different. I hope others read this and choose to spend their hard-earned money elsewhere, where they will be respected and treated as valued guests.