Ischia Blu Resort in Ischia Town

We were very disappointed with our stay here. We are a family of four with a toddler, and after a long day of traveling, we arrived tired and expected a warm welcome. Instead, we were asked to wait while staff delivered towels to other guests. These towels which are supposedly for the beach, pool, and hot tub are rationed at one per person every three days. We’ve never experienced that before at a so-called “5-star luxury apartment.” (I’ve included a photo of the towels for reference.)

The apartment itself looked nice at first, but the air conditioning was both weak and inconveniently set to turn off whenever you left the room. Even stepping outside caused it to shut off, meaning we had to manually restart it each time we returned.

For a “luxury” property, the apartment was poorly equipped. Essentials such as laundry or dishwasher pods, basic seasonings or condiments, slippers, and bathrobes which we had at other accommodations were all missing.

Housekeeping was another issue. One day we returned to find that our daughter’s clothes had been placed in the bidet. When I raised this with staff, they were dismissive and far from apologetic.

The “sandy beach” described in the listing is misleading. It’s not sandy at all, but rocky and littered with trash, with no staff visibly maintaining it. Throughout the property, the flooring is all tile, with no outdoor rugs. This leaves water tracked everywhere, making it especially hazardous for children or anyone with mobility issues.

Also at check out they tried to charge a 55€ transfer fee claiming they had picked us up from the port when we arrived. Which they did not. When we brought this up the guy working had to make a few phone calls to straighten it out. But did argue with us about it at first.
Then there was no warm goodbye which again. We had received from every other luxury place we stayed at while in Italy.

This property does have potential, and Ischia itself is a beautiful island, but the overall experience here was disappointing. Based on what we encountered, I truly question the validity of many of the glowing reviews. Please be aware before booking.