Santa Chiara Boutique Hotel in Naples

Great location and fabulous staff! The room had couple of idiosyncrasies. The floor had a bump from leaking shower, and the toilet seat was loose.

Gorgeous 600 year old building right in the historic center. Great staff, gorgeous rooftop terrace with 360 degree views of Naple. Huge wooden door that closed at night for safety and for noise. Completely quiet even though it was a busy Friday night. Clean room and given a free drink in the lobby after 6:00. The elevator is very old and can only house two people at a time but still it great working condition. Would stay again.

Wow! This property is a gem! The staff is friendly, accommodating, and wonderful with communication. Our suite was spacious, comfortable and clean. Breakfast was delicious with great coffee and many options including pastries,eggs, yogurt and fruit. The hotel is located in a congested area with limited vehicle accessibility but staff helped us with our arrival. The entrance to the hotel is gated and accessed by code after hours, adding to safety.
Plenty of old world charm with modern convenience and safety.

Fantastic hotel with great service. I had arrived after not sleeping for a few days, and the staff did everything to help me have a comfortable stay. They upgraded my room for no charge, and they also brought me juice and snacks, as I was clearly tired and dehydrated. They treated me, a complete stranger, like a family member. Thank you to Michele and Natalya for being so kind!
The large suite feels like staying in a Palazzo. The bed was so comfortable I was able to sleep for the first time in 72 hours, and the room was spotlessly clean. I can’t wait to return to Naples—I will certainly choose to stay here again.

The property was hidden behind a quirky traditional door which opens in to a courtyard to gain access to the hotel.

Staff were friendly and on hand to assist with any help we required and also provided tips and information to make the most of our trip to to Naples.

The suite we stayed in had a split level sleeping arrangement which made the room spacious and the large window opened on to a Juliet balcony overlooking the busy street below.

This hotel ideally situated in Naples historic centre and within easy walking distance to all attractions.

Unique Boutique Hotel experience
Great two night stay in the heart of Naples. Modern bedroom and bathroom. Clean and comfortable. Very tasty breakfast. Good service from all staff, especially those on the front desk who catered for our every need. Great restaurant recommendations. Great air conditioning as it was very hot in Naples when we stayed. This hotel is truly unique and different, from the entrance doorway and lift to the staircases and outside terrace. It isn't the cheapest hotel, but look no further.

The hotel was located in a very convenient area. Many restaurant options just steps away. The breakfast offered ever morning had great variety and chef cooked eggs how we wanted. The room itself was very spacious and the bed very comfortable. Staff was very helpful and friendly !

We stayed one night here and have mixed reactions.

First the good:

The rooms were large and very well appointed with some cool historic details. The bed was super comfortable, the air conditioning worked great, and the WiFi was strong and fast.

The front desk staff was friendly and helpful; they ordered a cab for us in the morning and helped me locate an ATM. They carried our luggage into our room, and just were generally nice.

The bad:

The entrance to the hotel is on a pedestrian street, and our taxi driver who brought us from the airport wouldn’t drive to the hotel entrance. This meant we (not quite elderly by getting there) had to roll three suitcases about 100 yards over rough cobblestone streets.

[sidenote: When we left this morning, the taxi called by the hotel WAS able to drive to the entrance because it was early enough not to interfere with pedestrian traffic]

The other big downside is that there is absolutely no sign for the hotel on the street. Google maps showed where the building was, but entering through some big graffiti-ed doors (open until 6:30 pm, when they close for the evening) and walking into the courtyard, there’s no visible sign that the hotel is even in there.

My partner has bad knees and we initially missed the hotel completely so after backtracking a couple of times, I left him with our luggage on the street while I tried to locate the hotel. Frustrated, I asked a couple of shopkeepers near where it was supposed to be and neither of them had a clue where it was. Turns out the entrance was right across the street!

I entered the courtyard where the hotel was supposed to be and this time walked all the way in, near where the elevator shaft was. There I saw a tiny brass sign with the hotel’s name on it.

I went out again to collect my partner and our luggage, and by the time we got back to the entrance the doors were in the process of closing. I’m not sure what we would’ve done if they had closed completely, as the only way to open them again was with a code you have to get from the hotel reception.

It was hot, we were tired and crabby by the time we got upstairs. Not a great start.

I’ve posted a video of the walk to the hotel and it gives an idea of the doorway to look for. We didn’t need to enter a code because the front door staff was watching for us through video cameras. My advice if you’re going to get there after 6:30 pm is to call and get the door code in advance!

Loved the central location of this hotel located on the 3rd floor of a residential condo building. Locked with a gate and secure, kind service, large room for a family. It was wonderful and we loved Napoli. Thank you!